Jasmine Love
Shelbyville,TN
Summary
I’m a motivated employee with the desire to take on new challenges. I have a strong work ethic, am adaptable, and have exceptional interpersonal skills. I work effectively unsupervised and quickly master new skills just by seeing a few examples. I look forward to hearing from you soon.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Support Maintenance Team
Advanced Installation Maintenance
Shelbyville, TN
08.2025 - Current
- Managed support operations for installation and maintenance service requests, ensuring timely response to client needs
- Coordinated technician schedules, dispatches, and daily job assignments to maximize resource utilization
- Track work orders, service updates, and completion notes
- Track equipment deliveries for technicians and clients
- Streamlined assignment of new service orders to enhance workflow efficiency and expedite service delivery
Account Manager
ExcelHealth
Murfreesboro, TN
03.2025 - 06.2025
- Built relationships with clients to enhance customer retention.
- Make high volume outbound calls
- Identify issues contributing to account delinquency
- Executed numerous outbound calls to engage with clients
- Preparing Invoices
- Submitting claims
- Carefully calculate bills receivable
- Accurately calculated bills receivable to ensure proper financial records
Tennessee Market Manager
Top Dog Services
02.2022 - 02.2025
- Organized routes based on technician abilities to optimize service delivery.
- Make outbound calls, texts, or emails to customers to update the ETA of technicians.
- Follow up with technicians to make sure they maintain proper insurance and paperwork
- Review installations to ensure they are done timely and correctly
- Developed monthly rewards system to incentivize higher performance among technicians.
- Enter used equipment from each installation or repair into the system for inventory
- Reschedule customers for any given reason
- Research commercial buildings to ensure correct equipment is ordered so job can be completed in one visit
- Worked remotely to manage tasks and communications with team members.
Support Specialist
EnterSource
Shelbyville, TN
10.2020 - 02.2022
- Conducted outbound calls to schedule appointments for new customers
- Made numerous outbound calls to add customers to schedule
- Route technicians based on skill and location
- Confirmed scheduled appointments with customers for online bookings
- Review photos technicians submitted on jobs to ensure job was done to standard
- Create profiles for new customers needing installations or repairs
Customer Relationship Manager
National Pen Co
Shelbyville, TN
07.2015 - 07.2018
- Build a relationship with clients with a small history of purchases
- Facilitated increases in clients' orders and spending limits
- Make numerous outbound calls to follow up with clients' inventory and keep them in stock
- Distributed targeted sales flyers via email to engage clients
- Conducted multiple outbound calls to clients to ensure inventory was adequately stocked. to follow up with clients' inventory and keep them in stock
Carhop/Crew Leader
Sonic Drive-In
Shelbyville, TN
02.2014 - 03.2016
- Take orders efficiently and in a timely manner
- Facilitated quick food delivery to ensure customer convenience
- Handled cash and credit transactions efficiently at checkout
- Sorted and placed orders correctly to streamline service
- Quickly adjust to new menu items and learn to make them
Education
Health Science
Shelbyville Central High School
Shelbyville, TN 08.2010 - 05.2014
Some College (No Degree) - Nursing
Motlow State Community College
Tullahoma, TNSkills
- Customer service, Communication skills, Computer literacy, Payment Processing, Receptionist, Supervising Experience, Phone Etiquette
- Technician routing
- Work order management
- Inventory tracking
- Invoice processing
- Customer relationship management
- Account reconciliation
- Service coordination
- Problem solving
- Attention to detail
- Clear communication
- Time management
- Conflict resolution
- Organization
- Flexible and adaptable
- Decision-making
- Remote office availability
- Friendly, positive attitude
- Supervision and leadership
- Multitasking
- Data entry
- Microsoft Word
Timeline
Support Maintenance Team
Advanced Installation Maintenance
08.2025 - Current
Account Manager
ExcelHealth
03.2025 - 06.2025
Tennessee Market Manager
Top Dog Services
02.2022 - 02.2025
Support Specialist
EnterSource
10.2020 - 02.2022
Customer Relationship Manager
National Pen Co
07.2015 - 07.2018
Carhop/Crew Leader
Sonic Drive-In
02.2014 - 03.2016
Health Science
Shelbyville Central High School
08.2010 - 05.2014
Some College (No Degree) - Nursing
Motlow State Community College