Jasmine Lowe
New Orleans,LA
Summary
Talented support coordinator/case manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Dependable Home Health Aid with almost three years of experience working with clients with mental health disabilities in helping them with their everyday lifestyle.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Coordinator
Quality Support Coordination
06.2022 - 05.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Evaluated treatment plans against individual goals and healthcare standards.
- Coordinated individual referrals to obtain community services, advocate for client needs, and resolve roadblocks.
- Maintained and verified the accuracy of records and generated miscellaneous reports
- Worked with other departmental staff to answer questions and resolve problems
- Managed cases of Disability clients receiving social or community service support
DSW Worker
First Choice Attendant Service
03.2021 - 02.2023
- Assisted clients with meeting individual support plan goals, daily living skills, vocational training and medication management.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Tracked and reported clients' progress based on observations and conversations.
Volunteer
Crisis Text Line
10.2019 - 03.2020
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Maintained client records to document assessment, treatment plans, and progress.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Used strong interpersonal communication skills to convey information to others
- Supported clients through the development of new life skills, obtaining resources, and transitioning back to society
Education
Bachelor of Science - Psychology
University of New Orleans
New Orleans, LA05.2022
High School Diploma -
John Ehret High School
Marrero, LA05.2018
Skills
- Care Coordination Support
- Interpersonal Skills
- Problem-solving
- Organization
- Time Management
- Microsoft Windows
- Critical Thinking
- Client Requirements
- Medication Monitoring
- Crisis Intervention
- Client Needs Assessment
- Patient Intakes
- Document management
Certification
- First Aid/CPR Certified
Timeline
Support Coordinator
Quality Support Coordination
06.2022 - 05.2023
DSW Worker
First Choice Attendant Service
03.2021 - 02.2023
Volunteer
Crisis Text Line
10.2019 - 03.2020
Bachelor of Science - Psychology
University of New Orleans
High School Diploma -
John Ehret High School
- First Aid/CPR Certified
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