Jasmine Luckett
Jacksonville,Florida
Summary
Results-driven customer service professional with experience in high-volume customer support, retail operations, and fast-paced service environments. Strong background in resolving customer concerns, handling inbound inquiries, processing transactions, and delivering professional service under pressure. Skilled in communication, problem-solving, data entry, and multitasking.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
La Marsa Seafood Grill
Jacksonville, Florida
01.2025
- Handled customer inquiries in person and over the phone professionally.
- Processed orders, payments, and issue resolution with accuracy.
- Maintained strong customer satisfaction during busy service hours.
- Demonstrated conflict-resolution skills when addressing complaints or concerns.
Customer Fulfillment Associate
Amazon
Jacksonville, Florida
01.2024 - 01.2026
- Recommended solutions based on customer needs while maintaining service standards.
- Helped resolve escalated concerns to improve customer satisfaction.
- Consistently met daily service and performance expectations.
- Reduced errors in order fulfillment, consistently double-checking orders before shipment preparation.
Sales & Customer Support Associate
Best Buy
Jacksonville, Florida
01.2022 - 01.2023
- Assisted customers with account questions, purchases, returns, and product support.
- Recommended solutions based on customer needs while maintaining service standards.
- Processed transactions and updated customer information accurately.
- Helped resolve escalated concerns to improve customer satisfaction.
- Consistently met daily service and performance expectations.
Education
High School Diploma -
Terry Parker
Jacksonville Florida 05.2022
Skills
- Inbound & Outbound Call Handling
- Customer Retention & De-escalation
- Complaint Resolution
- Data Entry & Account Updates
- CRM / Customer Service Systems
- Order Tracking & Billing Support
- Active Listening & Communication
- Multitasking in High-Volume Environments
- Problem Solving
- Microsoft Office / Computer Skills
- Performance Goal Driven
- Professional Phone Etiquette
- CRM Systems
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Data Entry (60 WPM)
- Internet Research
- Live Chat Support
ADDITIONAL STRENGTHS
- Fast learner with strong adaptability
- Comfortable working remote or onsite
- Strong typing and computer navigation skills
- Reliable attendance and punctuality
- Goal-oriented with a professional attitude
CAREER HIGHLIGHTS
- Proven ability to handle high call volumes and deliver excellent service.
- Skilled in resolving issues, retaining customers, and improving satisfaction.
- Strong communication, problem-solving, and multitasking abilities.
- Committed to meeting goals and delivering top-tier customer experiences.
Timeline
Customer Service Associate
La Marsa Seafood Grill
01.2025
Customer Fulfillment Associate
Amazon
01.2024 - 01.2026
Sales & Customer Support Associate
Best Buy
01.2022 - 01.2023
High School Diploma -
Terry Parker