Jasmine Madera
Cincinnati
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PCA
UC Health
11.2024 - 09.2025
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop personalized care plans.
- Trained new staff on patient care protocols and safety procedures.
- Documented patient progress accurately in electronic health records systems.
- Developed strong relationships with patients, fostering trust and engagement in care process.
- Improved patient comfort by providing compassionate and attentive care.
Pharmacy Technician Trainee
Kroger Health Connect
05.2023 - 06.2024
- Transitioned prescriptions to extended 90-day supplies, enhancing patient convenience and adherence to medication regimens
- Consistently achieved status as a high-performing team member through effective independent and collaborative efforts.
FEP Assembler
Fusite
01.2023 - 03.2023
- Successfully achieved and surpassed production targets through meticulous assembly of complex components
- Enhanced the assembly line's efficiency by actively participating in the construction of various intricate parts.
Housing Specialist
CMHA
04.2021 - 07.2021
- Coordinated compliance and annual housing inspections, ensuring adherence to relevant housing standards and regulations
- Administered the applicant waitlist, effectively managing the allocation of housing resources
- Delivered essential program information to both existing and potential tenants, and facilitated the distribution of related materials.
Switchboard Operator
Anthem Blue Cross Blue Shield
09.2020 - 01.2021
- Expertly navigated a multi-line switchboard system, ensuring timely and accurate call transfers to designated departments
- Surpassed established performance metrics by maintaining exceptional efficiency in a fast-paced call handling setting.
Customer Service Representative
RDI Corp
11.2017 - 03.2018
- Managed a high volume of inbound and outbound communication, ensuring effective enrollment of students into designated summer programs
- Executed product sales and gathered customer feedback through structured surveys to inform service enhancements.
Housekeeping
Cincinnati Children's Hospital
Cincinnati, OH
04.2017 - 09.2017
- Maintained high standards of cleanliness and sanitation in patient rooms and bathrooms, ensuring a safe and hygienic environment for patient care
- Adhered to strict infection control protocols while performing cleaning duties to minimize the risk of contamination and spread of disease.
Crew Member
McDonald's
06.2014 - 09.2017
- Handled financial transactions with accuracy and efficiency, ensuring proper cash management and payment processing
- Worked cohesively with colleagues to fulfill customer orders and maintain operational flow
- Delivered high-quality customer service, addressing inquiries and concerns to enhance customer satisfaction.
Education
High School Diploma - Health Technology
Scarlet Oaks CDC
Cincinnati, OH05-2016
HIGH SCHOOL DIPLOMA -
St Bernard-Elmwood Place High School
Cincinnati, OH05-2016
Skills
- Medical Terminology
- Microsoft Excel
- Cold Calling
- Office Experience
- Microsoft Word
- Microsoft Outlook
- Cash Handling
- Office Management
- Microsoft Teams
- Customer Service
- Multi-Line Phone Systems
- CPR
- Pharmacy Technician Experience
- Sales
- HIPPA
- Vital Signs
- Yardi
- Assembly
- Infection control
- Body mechanics and personal safety
- Personal care skills
- Fire safety
- Basic measurements
- FDA compliance
- Effective communication skills
- Problem-solving skills
- Insurance Verification
- Insurance Billing
- Vital Signs Documentation
- Safety Protocols
- Verbal and written communication
- Feeding Assistance
- Care Planning
- Goal Setting
- Compassionate Care
- Dementia Care
- Catheter Care
- Mobility Assistance
- Relationship Building
- BLS
Certification
Driver's License
Pharmacy Technician Trainee
Patient Care Assistant
CPR
Timeline
PCA
UC Health
11.2024 - 09.2025
Pharmacy Technician Trainee
Kroger Health Connect
05.2023 - 06.2024
FEP Assembler
Fusite
01.2023 - 03.2023
Housing Specialist
CMHA
04.2021 - 07.2021
Switchboard Operator
Anthem Blue Cross Blue Shield
09.2020 - 01.2021
Customer Service Representative
RDI Corp
11.2017 - 03.2018
Housekeeping
Cincinnati Children's Hospital
04.2017 - 09.2017
Crew Member
McDonald's
06.2014 - 09.2017
HIGH SCHOOL DIPLOMA -
St Bernard-Elmwood Place High School
High School Diploma - Health Technology
Scarlet Oaks CDC