Jasmine Marshall
Jacksonville,FL
Summary
Dynamic Preschool Teacher with a proven track record at Awesome New Beginnings, adept in classroom management and child development. Leveraged problem-solving skills and positive reinforcement to enhance learning and safety. Excelled in customer support at Alorica, boosting client satisfaction through effective communication and resolution skills. Demonstrates a strong ability to maintain cleanliness and organization, ensuring a productive environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Awesome New Beginnings
08.2022 - 07.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Housekeeper
Budget Inn & Suites
09.2017 - 06.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Call Center Representative
Alorica
05.2013 - 09.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Customer Service Cashier
Walmart
01.2010 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Cosmetology -
Lindsey Hopkins Technical Center
Miami, FL07.2013
High School Diploma -
American Sr. High
Miami, FL06.2009
Skills
- Classroom Management
- Classroom Organization
- Child Development
Positive Reinforcement
- Problem-solving skills
- Customer Support
- Customer Service
- Verbal and written communication
- Inbound phone calls
- Cleaning techniques
- Cleaning bathrooms
- Vacuuming and sweeping
- Physically strong
- Customer Assistance
- Cash Handling
- Money Handling
- Written and verbal communication
- Basic Math Competence
Certification
DCF 45 hours
CPR
Timeline
Preschool Teacher
Awesome New Beginnings
08.2022 - 07.2023
Housekeeper
Budget Inn & Suites
09.2017 - 06.2022
Call Center Representative
Alorica
05.2013 - 09.2017
Customer Service Cashier
Walmart
01.2010 - 03.2013
Cosmetology -
Lindsey Hopkins Technical Center
High School Diploma -
American Sr. High