Jasmine Martinez
Bakersfield,CA
Summary
Dynamic manager with proven success at Wingstop Restaurant, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and strategic planning. Skilled in staff training and performance management, fostering a motivated workforce that consistently meets operational goals. Committed to creating a positive and productive work environment.
Overview
4
4
years of professional experience
Work History
Manager
Wingstop Restaurant
Bakersfield, CA
05.2022 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Cashier Team Lead
Wingstop Restaurant
Bakersfield, CA
05.2021 - 05.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Mira Monte High School
Bakersfield, CA05.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Strategic planning
- Relationship building
- Performance management
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Korean
Elementary
Timeline
Manager
Wingstop Restaurant
05.2022 - 05.2025
Cashier Team Lead
Wingstop Restaurant
05.2021 - 05.2022
Mira Monte High School