Jasmine Martin
New Castle
Summary
Proactive Resident Assistant with strengths in conflict resolution, crisis management, and relationship building. Committed to fostering a positive living environment through effective communication and community engagement.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Xavier University of LA
New Orleans, LA
04.2024 - Current
- Facilitated community engagement activities, enhancing resident interaction and support networks.
- Provided conflict resolution assistance, fostering a positive living environment among residents.
- Maintained accurate records of resident concerns and incidents for timely follow-up.
- Collaborated with campus services to address maintenance issues promptly, improving resident satisfaction.
- Improved communication between residents and staff through regular floor meetings, one-on-one interactions, and email updates.
- Responded to emergency situations calmly and appropriately, following established protocols and notifying necessary personnel when required.
- Maintained a safe living space for all residents by enforcing university policies and reporting any violations in a timely manner.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Team Member
Honeygrow
Christiana DE
09.2022 - 07.2023
- Collaborated with team to ensure efficient food preparation and customer service.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Assisted in inventory management by restocking ingredients and supplies as needed.
- Engaged with customers to provide product information and address inquiries effectively.
- Adapted quickly to changing priorities while maintaining high-quality service standards.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
William Penn High School
De06.2023
Bachelor of Arts - Mass Communication
Xavier University of Louisiana
New Orleans, LA05.2027
Skills
- Time management
- Team player
- Supportive
- Activity planning
- Relationship building
- Documentation and reporting
- Effective planning
- Emotional support
- Diversity and inclusion
- Resolution-oriented
- Critical thinking
- Conflict de-escalation
- Program development
- First aid and CPR
- Problem-solver
- Crisis management
Timeline
Resident Assistant
Xavier University of LA
04.2024 - Current
Team Member
Honeygrow
09.2022 - 07.2023
High School Diploma -
William Penn High School
Bachelor of Arts - Mass Communication
Xavier University of Louisiana