Jasmine Martinez
San Antonio
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Great for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivated and faith driven very passionate about customer care .
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Manager
Bill Miller BBQ
San Antonio
04.2019 - Current
- Supervised daily operations in a fast-paced restaurant environment.
- Managed staff scheduling to ensure adequate coverage during peak hours.
- Trained new employees on food preparation and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Enforced safety protocols to ensure compliance with health regulations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Member Service Specialist
Sam’s club
San Antonio
05.2022 - 06.2023
- Provided exceptional customer service to enhance member satisfaction and loyalty.
- Assisted members with product inquiries and resolution of issues.
- Processed membership applications and renewals efficiently and accurately.
- Educated members on club policies, services, and promotions available.
- Trained new team members on operational procedures and customer interactions.
- Answered inbound calls from wide range of members, welcoming callers.
- Trained new employees on bank policies and procedures related to member services roles.
Education
East Central High School
San Antonio, TxSkills
- Customer issue resolution
- Employee training
- Performance monitoring
- Problem solving
- Customer service
- Friendly
- Outgoing
- Hard worker
Affiliations
- Run club
- Gym
- Cornhole
References
References available upon request.
Timeline
Member Service Specialist
Sam’s club
05.2022 - 06.2023
Manager
Bill Miller BBQ
04.2019 - Current
East Central High School