Jasmine Martinez
Flushing
Summary
Dynamic customer service leader with over a decade of experience in delivering exceptional service and fostering positive customer interactions. Expertise in managing executive schedules and executing complex administrative tasks, utilizing strong organizational and multitasking abilities to enhance operational efficiency. Proven track record of maintaining confidentiality while ensuring seamless operations through effective communication and strategic problem-solving. Committed to driving success by optimizing time management and continuously enhancing support systems to meet evolving business needs.
Overview
13
13
years of professional experience
Work History
Certified Personal Care Assistant (PCA)
Public Partnerships LLC
Brooklyn, NY
04.2021 - 06.2026
- Facilitated regular in-home support for patients, addressing individual needs and promoting well-being.
- Oversaw patient mobilization and hygiene initiatives to promote health and physical fitness. Coordinated rehabilitation efforts and assisted with medical care to improve patient outcomes.
- Managed correspondence on behalf of patients to address medical and insurance-related issues efficiently.
- Implemented management strategies aligned with company best practices.
- Streamlined documentation processes for patient records and ensured accuracy and completeness.
- Developed and implemented care plans in collaboration with healthcare professionals to meet individual client needs.
- Administered prescribed medications and monitored health conditions to ensure client safety and well-being.
Assistant Manager
Blink Fitness
Brooklyn, NY
05.2020 - 06.2021
- Engaged with members to foster a welcoming environment and enhance community connections.
- Directed staff management initiatives while partnering with recruiters, operations program managers, HR, and general manager to ensure adherence to corporate policy regulations.
- Achieved enhanced operational productivity through effective employee scheduling. Streamlined payroll processes and budget management to uphold financial accuracy.
- Reviewed and processed legal and financial paperwork related to point-of-sale sales to maintain accuracy and integrity.
- Developed onboarding programs and conducted training sessions for newly hired employees to ensure effective integration into the team.
- Assessed and documented advancement of weekly, monthly, and quarterly targets to support achievement of annual product policy and operations goals.
- Maintained high gym standards by systematically stocking equipment and performing thorough cleaning routines.
- Monitored and enforced policies to maintain an abuse-free and high-quality content environment.
- Assisted in daily operations, ensuring smooth facility management and member satisfaction.
Telemarketing Agent
Mildred Elley College
Manhattan, NY
09.2017 - 12.2018
- Handled inbound telephone calls with empathy, providing accurate customer information in accordance with established protocols.
- Engaged with potential customers through outbound calls to effectively communicate company services and product features.
- Adhered to structured communication guidelines while managing customer issues and providing solutions.
- Identified customer challenges and proposed viable alternative solutions to enhance satisfaction.
- Conducted outbound calls to generate leads and promote products effectively.
- Created targeted scripts that reinforced organizational goals, resulting in increased engagement during client calls.
- Reviewed call data to identify trends and implement strategies for increasing conversion rates.
Receptionist
Nissan Dealership
Brooklyn, NY
07.2014 - 09.2017
- Managed incoming calls at establishment, identifying caller requirements and efficiently routing them to relevant departments.
- Systematically recorded customer details, encompassing name, call time, business type, and representative contacted.
- Assisted customers with inquiries upon entering the establishment to facilitate a welcoming atmosphere.
- Conducted essential clerical duties and additional tasks relevant to the establishment's needs.
- Coordinated appointment scheduling for service and sales departments, optimizing workflow.
- Assisted customers with inquiries, providing knowledgeable support on vehicle features and services.
Bridge and Tunnels Officer
MTA
Staten Island, NY
01.2013 - 06.2014
- Prioritized and organized tasks effectively to maintain productivity and timely delivery.
- Managed financial contributions from civilians, ensuring accurate record-keeping and accountability.
- Exhibited outstanding verbal and written communication skills to effectively engage with diverse audiences.
- Oversaw daily operations, ensuring compliance with safety protocols and regulations.
Education
No Degree - Business Administration
LaGuardia Community College
Queens, NY07-2022
High School Diploma -
Liberation Diploma Plus
Brooklyn, NY01-2013
Skills
- Positive attitude
- Active listening
- Attention to detail
- Time management
- Critical thinking
- Building customer loyalty
- Problem solving
- Organizational
- Team work
- Improving customer experience
- Decision maker
- Excel/Google Sheet
- Microsoft Office Suite
- Customer Service
- Social recruiting
- Applicant tracking system
- Chat support
- Project Management
- Medical records management
- Client rapport
- Medication management
Timeline
Certified Personal Care Assistant (PCA)
Public Partnerships LLC
04.2021 - 06.2026
Assistant Manager
Blink Fitness
05.2020 - 06.2021
Telemarketing Agent
Mildred Elley College
09.2017 - 12.2018
Receptionist
Nissan Dealership
07.2014 - 09.2017
Bridge and Tunnels Officer
MTA
01.2013 - 06.2014
No Degree - Business Administration
LaGuardia Community College
High School Diploma -
Liberation Diploma Plus