Customer Service
Jasmine Matthews
Dunbar,WV
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
Work History
Team Leader
Aston Carter
06.2022 - 06.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Customer Service Agent
Aston Carter
07.2021 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Technical Support Representative
IBEX Global
05.2021 - 07.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Business Administration And Marketing
West Virginia State University
Institute, WV12.2019
High School Diploma -
South Charleston High School
South Charleston, WV05.2012
Skills
- Coaching
- Shift Scheduling
- Complaint Resolution
- Technical Support
- Performance Evaluations
- Coaching and Mentoring
- Call Control
- Payment Processing
Timeline
Team Leader
Aston Carter
06.2022 - 06.2023
Customer Service Agent
Aston Carter
07.2021 - 06.2023
Technical Support Representative
IBEX Global
05.2021 - 07.2021
Bachelor of Science - Business Administration And Marketing
West Virginia State University
High School Diploma -
South Charleston High School
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