Jasmine Mauvais
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, a forward-thinking and decisive leader with open and clear communication style.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Examiner
Sedgwick CMS
04.2021 - Current
- Handled complaints and grievances using negotiating and problem-solving skills.
- Interviewed claimants and witnesses to gather factual information.
- Investigated and processed Florida and North Carolina Workers' Compensation claims with a case load of over 130 claims.
- Verified insurance claims and determined fair amount for settlement.
Marketing Director/Operations Manager
Chick-fil-A
05.2016 - 03.2021
- Aligned visual design and brand messaging elements to deliver consistency across platforms like, Facebook and Instagram.
- Planned, coordinated and executed special events within the community.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Created social media calendar, requiring scheduling of social media posts, and email marketing campaigns using Spotlight And Brand Builder.
- Managed schedules of team of 80+ personnel to keep shifts properly staffed using Hot Schedules.
Education
Bachelor of Science - Marketing
University of Central Florida
Orlando, FL05.2021
Associate of Arts - General Studies
Valencia College
Orlando, FL12.2018
Skills
- Customer service-driven
- MS Office & Outlook
- High-energy attitude
- Team leadership and supervision
- Zoom & WebEx
- Customer Relations
- Applicant Interviewing
- File and Records Management
- Staff Training
- Compensation and Benefits
- Professional Writing
Certification
All Lines Adjuster License
License number: W855846
Timeline
Claims Examiner
Sedgwick CMS
04.2021 - Current
Marketing Director/Operations Manager
Chick-fil-A
05.2016 - 03.2021
Bachelor of Science - Marketing
University of Central Florida
Associate of Arts - General Studies
Valencia College
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