Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine May

Redwood City,CA

Summary

Motivated and detail-oriented professional with a Bachelor of Science in Health Sciences from California State University, East Bay. Brings a unique blend of healthcare knowledge, project management skills, and customer service expertise, complemented by hands-on international medical outreach experience. Adept at managing multiple priorities, streamlining processes for efficiency, and fostering strong client relationships.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator

Pacific Hearing Service
08.2023 - Current
  • Enhanced front office operations by managing patient check-in, appointment scheduling, and phone communications, ensuring compliance with HIPAA standards
  • Delivered patient centered support by troubleshooting and maintaining hearing aids, improving patient satisfaction and device performance
  • Designed and implemented training processes to support onboarding and continuous staff development
  • Coordinated and managed clinical data, expanding the practice’s involvement in research

Guest Service Coordinator

Synergy Global Housing
06.2017 - 07.2023
  • Improved office efficiency by creating and implementing online documentation systems
  • Coordinated off-site events to welcome and engage incoming guests, ensuring a positive first impression.
  • Delivered exceptional customer service by anticipating and addressing guest needs, resulting in a high-quality in-house experience
  • Operated independently with strong organizational and problem solving skills to manage daily guest services and administrative tasks.

Education

Bachelor of Science - Health Science

California State University, East Bay
Hayward, CA
05-2023

Skills

  • Public Health
  • Bioethics
  • Health Policy Research & Analysis
  • Health Disparities & Health Equity
  • Global Health and Disability
  • Employment Issues in Health

Timeline

Patient Care Coordinator

Pacific Hearing Service
08.2023 - Current

Guest Service Coordinator

Synergy Global Housing
06.2017 - 07.2023

Bachelor of Science - Health Science

California State University, East Bay

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