Jasmine MAYORGA
CHICAGO,IL
Summary
Hospitality professional with 10+ years of customer service experience in residential services, retail, and luxury beauty. Skilled at anticipating guest needs, resolving issues with empathy, and delivering personalized experiences. Bilingual in Spanish and English, with a proven ability to build relationships across diverse communities.
Overview
11
11
years of professional experience
Work History
Esthetician
Bbl Beauty Bar
Berwyn, IL
02.2017 - Current
- Delivered personalized beauty services with focus on luxury client experience.
- Managed scheduling, point-of-sale transactions, and day-to-day operations to support business growth.
- Built long-term relationships with repeat clients through attentive, detail-driven service.
Resident Services Coordinator
Waterton
Chicago, IL
12.2023 - 10.2024
- Served as first point of contact for residents and guests, ensuring a safe, welcoming environment.
- Handled daily inquiries, calls, and in-person requests using strong active listening and problem-solving skills.
- Coordinated property maintenance and collaborated with vendors to resolve resident concerns quickly.
- Maintained budgets and organized resident programs to foster community engagement.
Packing Operator
Ferrara Candy
Itasca, IL
01.2021 - 12.2023
- Maintained accuracy and efficiency in a fast-paced production environment, ensuring safety and quality standards.
- Tracked and recorded production data to support team operations.
Barista
Starbucks
Burr Ridge, IL
12.2019 - 10.2020
- Delivered high-quality customer service in a fast-paced hospitality setting.
- Memorized beverage recipes and seasonal offerings to provide efficient, personalized recommendations.
- Handled cash and maintained accurate transaction records.
Assistant Manager
Sunglass Hut
North Riverside, IL
10.2014 - 12.2018
- Trained and developed sales associates in customer engagement and luxury product knowledge.
- Consistently exceeded store sales goals through relationship-driven service.
- Oversaw inventory management and maintained accurate sales records.
Bank Teller
Central Federal Savings & Loan
Cicero, IL
01.2015 - 01.2016
- Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals.
- Record transactions by logging cashiers checks, travelers checks and other special services; preparing currency transactions reports.
- Maintained customer trust while ensuring compliance with banking regulations.
Education
LICENSED REAL ESTATE RESIDENTIAL LEASING AGENT -
Real Estate Institute
Chicago, ILLICENSED ESTHETICIAN -
G Skin And Beauty Institute
Oak Brook, ILSkills
- Detail-Oriented
- Bilingual Communication
- Guest & Resident Relations
- Social Media Management
- Customer Relationship Management
Timeline
Resident Services Coordinator
Waterton
12.2023 - 10.2024
Packing Operator
Ferrara Candy
01.2021 - 12.2023
Barista
Starbucks
12.2019 - 10.2020
Esthetician
Bbl Beauty Bar
02.2017 - Current
Bank Teller
Central Federal Savings & Loan
01.2015 - 01.2016
Assistant Manager
Sunglass Hut
10.2014 - 12.2018
LICENSED REAL ESTATE RESIDENTIAL LEASING AGENT -
Real Estate Institute
LICENSED ESTHETICIAN -
G Skin And Beauty Institute