Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Mccarrell

Las Vegas

Summary

Experienced with managing comprehensive billing operations, ensuring accuracy in financial transactions and compliance. Utilizes strong organizational skills and attention to detail to streamline billing processes and resolve discrepancies. Knowledge of team leadership and workflow optimization to enhance productivity and efficiency.

Billing professional, prepared for overseeing billing operations and ensuring seamless financial processes. Expertise in managing billing cycles and resolving discrepancies to maintain accuracy. Known for fostering team collaboration and adapting to evolving business needs with precision and reliability.

Overview

14
14
years of professional experience

Work History

Billing Supervisor / Administrative Assistant

ISP.Net
01.2022 - Current
  • Process payments, refunds , and address and correct billing errors on invoices or account details
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; De Escalate irate customers
  • Document customer interactions, process customer accounts, and file documents
  • Administer strong phone contact handling skills and active listening
  • Act as a liaison to communicate customers needs between departments
  • Leading retention projects as well as setting quarterly goals
  • Leads collections department

Catering Sales Rep

Red Robin Catering
11.2020 - 09.2022
  • Responsible for managing online and over the phone orders
  • Soliciting new catering business while maintaining existing relationships and accounts
  • Working knowledge in all areas of catering and sales management, including but not limited to Marketing, Event Operations, Food & Beverage and Festival planning
  • Complete all catering orders forms from EZ CATER (partnership)
  • Create and review contracts for catering orders

Fraud Investigator / Escalation Service Rep

Expedia
08.2019 - 01.2021
  • Assist passengers with billing inquiries and refund disputes
  • Review and Research evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations
  • Create claims and legal documentation pertaining to the company's required rules and regulations
  • Prepare and coordinated field assignments to obtain relevant evidence and information
  • Manage and prioritize a large and varied caseload effectively and efficiently
  • Coordinate with defense attorneys to provide deposition strategies and use law enforcement resources for assistance

Housekeeping Sup/ Engineer

Ritz Carlton
10.2010 - 04.2016
  • Ordering Inventory and requisition parts and supplies as needed
  • Record information for unfinished calls prior to shift change
  • As a Guest Experience Expert I was able to take the initiative to deliver a wide range of services that guide guests through their entire stay
  • Assist Housekeeping management in managing daily activities
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
  • Document and resolve issues with discrepant rooms with the Front Desk
  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
  • Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list
  • Complete required housekeeping paperwork

Education

Bachelor of Arts - Sociology

Atlanta Metropolitan State College
Atlanta, GA

Skills

  • Team development
  • Reporting skills
  • Strategic Decision-making
  • Invoice processing
  • Reporting requirements
  • Payment posting
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • HIPAA compliance
  • Billing systems and software
  • Verbal and written communication

Timeline

Billing Supervisor / Administrative Assistant

ISP.Net
01.2022 - Current

Catering Sales Rep

Red Robin Catering
11.2020 - 09.2022

Fraud Investigator / Escalation Service Rep

Expedia
08.2019 - 01.2021

Housekeeping Sup/ Engineer

Ritz Carlton
10.2010 - 04.2016

Bachelor of Arts - Sociology

Atlanta Metropolitan State College

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Jasmine Mccarrell