Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jasmine McCarthy

Budd Lake,NJ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of Customers and Staff in dynamic, fast-paced settings. Extraordinary leader and problem solver looking to transition from successful career in military to Human Resources in HR, Recruitment, and Education industry. Calm under pressure with superior time management and conflict resolution skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Force Management Representative

Air Force Reserves
09.2020 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Able to juggle multiple tasks and keep everything on track.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used a wide variety of programs to maintain office functionality when minimally manned.

Teacher's Assistant

Harambee Family Academy
05.2018 - Current
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Customer Sales Representative

Victoria's Secret & PINK
10.2019 - 12.2020
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 85% of issues.

Education

Associate Degree - Still Attending - Nursing

County College of Morris
Randolph Township, NJ
06.2025

High School Diploma -

STEM Academy High School
East Orange, NJ
06.2017

Skills

  • Teamwork and Collaboration
  • Training and Development
  • Multitasking Abilities
  • Critical Thinking
  • Good Telephone Etiquette
  • Problem-Solving
  • Organization and Time Management
  • Decision-Making
  • Active Listening
  • Self-Motivated

Accomplishments

  • Joining the United States Air Force
  • Becoming an E-4 (Senior Airman)
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • First Aid/CPR Certified

Timeline

Force Management Representative

Air Force Reserves
09.2020 - Current

Customer Sales Representative

Victoria's Secret & PINK
10.2019 - 12.2020

Teacher's Assistant

Harambee Family Academy
05.2018 - Current

Associate Degree - Still Attending - Nursing

County College of Morris

High School Diploma -

STEM Academy High School

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