Jasmin Ivey
Charlotte,NC
Summary
Experienced customer support specialist with over a decade of success in resolving product and service issues. Recognized for dependability and consistent support. Self-motivated professional dedicated to navigating websites and delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
INSIDE SALES ACCOUNT MANAGER
DOMTAR
04.2022 - Current
- In this role I am responsible for maintaining an existing customer base. This includes (order processing), pricing, credit, service issues and quality. Account development in order history, product knowledge, inventory, sales performance and inbound lead qualification. Great at using multiple systems throughout the day, time management, understanding of customer requirements.
INSIDE SALES REPRESENTATIVE
COCA COLA CONSOLIDATED
05.2016 - 01.2022
- I am highly experienced customer service inbound/outbound agent in researching and resolving customer problems. Utilize strong problem solving and communication skills to deliver customer satisfaction. In depth experience assessing individual needs, up- selling and cross- selling solutions to better serve both the customer and company. My responsibilities include demonstrating sales skills and business development background, very customer centric with ability to anticipate needs. I also serve as a business consultant to customers identifying ways that Coca Cola can assist with meeting their goals to also drive revenue growth through incremental sales and promoting regular by patterns. Serve as the introductory point of contact for new accounts: welcome, educate, identify and execute against FSOP sales strategies, and onboard to myCoke. Identify channel selling opportunities and account productivity gaps; deliver against sales goals.
- Communicate call schedules and delivery process for new accounts, highlighting distribution and delivery process etiquette in balance with new account business need. Initiate myCoke online ordering platform and educate customer for successful self-service ordering. Contributes to the overall success of Coke Consolidated by executing daily operations that measure and evaluate performance accuracy of staff, assesses skill level and provides solutions or offers recommendations for deficits, and collaborates with training to sustain quality and excellence across all departments in TCOS. Also execute against Survey Projects that amplify the “Voice of the Customer”. It is imperative customer issues are minimized and the sales teams work to become proactive in preventing issues, generating sales, provide quality customer service, and promote optimal growth within our customer base
ASSISTANT STORE MANAGER
MARSHALLS DEPT STORE
10.2013 - 05.2016
- Conscientious Assistant Store Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Assistant Manager dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity.
Education
Associate Degree In Sociology - Sociology
Rowan Cabarrus Community College
1531 Trinity Church Rd. Concord, N.C. 2802706.2010
High School Diploma -
Northwest Cabarrus High School
5130 NW Cabarrus Dr, Concord, NC 2802706.2007
Skills
- Clear Communication Skills
- Effective Listening
- Microsoft Office
- Sales Force
- Patience
- Call Center
- Human Resources
- Genesys
- Time Management
- Problem Solving- and Flexibility
- Multitasking
- Organization
- Onboarding
- Attenention to Detail
- SAP
- JDE Edwards
- Baan
- Team Player
- Pricing software proficiency
- Relationship building
- Analytical thinking
ACTIVITIES
Traveling to learn about new cultures and eat good food Trying new restraunts around the Charlotte area Spending quality time with my family and friends
Timeline
INSIDE SALES ACCOUNT MANAGER
DOMTAR
04.2022 - Current
INSIDE SALES REPRESENTATIVE
COCA COLA CONSOLIDATED
05.2016 - 01.2022
ASSISTANT STORE MANAGER
MARSHALLS DEPT STORE
10.2013 - 05.2016
Associate Degree In Sociology - Sociology
Rowan Cabarrus Community College
High School Diploma -
Northwest Cabarrus High School
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