Dina Ryan

• Developed strong relationships with key customers, leading to long-term business partnerships and repeat sales.
• Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
• Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
• Maintained current knowledge of product lines by attending regular technical and sales training sessions.
• Worked closely with other departments to promote products and marketing campaigns.
• Entered orders in SAP system and updated Salesforce/CRM

▪ Work closely with the regional sales manager covering Europe, Asia, Africa and the Middle East. Assist with international customers and dealers in processing all orders, shipments and export documentation as well as assist in answering pricing and delivery questions as needed.

▪ Work directly with customers to process incoming orders, evaluate lead times, and conirm orders in a timely manner as well as prepare Pro Forma invoices for pre-payment as needed.

▪ Obtain freight quotes from couriers and forwarders for shipments and sales quotations. Expedite orders by working with production, purchasing and warehouse packing departments.

▪ Prepare export documents that pertain to each individual country and arrange shipments via either small package courier service or via freight forwarders. Problem solve any delays of deliveries with customer and freight forwarders.

▪ Managed over forty international sales accounts that included both OEM’s and distributors. Handled all pricing and delivery requests as well as order entry. Responsible for keeping all contract pricing current and updated.

▪ Expedited deliveries of all orders with engineering, quality, production and purchasing to meet customer deadlines. Liaison between OTTO International Sales Reps, engineering marketing and International Sales Manager

▪ Worked with customers to solve problems with freight forwarders and issues with customs. Prepared Pro Forma invoices for all cash in advance accounts. Expedited deliveries of all orders with engineering, quality, production and purchasing to meet customer deadlines ▪ Responsible for booking hotel rooms, limo services and catering for all International customer visits.