Jasmine McLean

• Achieved sales targets +20% YOY and Conversion + 33% with traffic downtrend of 40% by monitoring KPIs closely and taking corrective action in team selling behaviors as needed.
• Collaborated closely with corporate teams to align store goals with company-wide objectives resulting in seamless execution of initiatives.
• Championed store events that drove foot traffic, increased brand awareness with local brands and influencers, and elevated the overall customer experience.
• Partnered closely with corporate Merchandising team to ensure product realignment to better serve NY Market.

• Managed six story, high volume, high profile, corporate flagship building to include inventory control, cash control, and store opening/closing procedures.
• Lead team of 80 over four departments within store; Management, Sales Advisors, Operations, and Tailors to maximize in house efficiencies.
• Improved customer satisfaction scores with attentive service and prompt resolution of concerns.
• Collaborate closely with corporate teams to align store goals with company-wide objectives resulting in seamless execution of initiatives.

• Mentored and empowered staff to deliver outstanding customer service through strong training programs and ongoing mentoring. repeat business through exceptional customer service.
• Assisted with Global Expansion of Brand into UK Market, lead NSO procedures, and owned training and development of new store team.
• Implemented best practices to increase conversion YOY +15%
• Partnered with corporate team on product, business and promotion changes to support upselling and better business practices.

(Position eliminated due to company dissolution)

• Oversaw 9 Retail and 1 Outlet Store in US Northeast and Canadian Market, with continued expansion
• Transformed underperforming teams into productive, profitable teams, to include, US +67% to LY //CA + 81% 2YB // + 33% Total Area 2YB
• Brought in exceptional candidates to boost team productivity and operational efficiency, in new and underperforming markets
• Conducted and own RFID inventory training sessions for East Coast US, to educate employees on best practices and procedures to increase visibility of inventory management.
• Recruited, developed, and promoted talented employees to cultivate collaborative and hardworking leadership teams.
• Coordinated with other area managers to actualize performance improvement strategies and implement new procedures