Jasmine Medrano
Houston,USA
Summary
Highly skilled Fraud Credit Analyst with over 6 years of experience in detecting and mitigating financial fraudulent activity. Demonstrating expertise in leveraging advanced fraud detections tools, legal compliance, conducting comprehensive risk assessments, and developing strategic solutions to mitigate risk exposure.
Overview
17
17
years of professional experience
Work History
Credit Risk Analyst (Fraud Division)
Fiserv
04.2017 - Current
- Assist in the completion of highly sensitive regulatory and compliance functions by gathering and compiling routine data for moderately complex reporting
- Assists with in-depth risk analysis of data, make recommendations and decisions of basic to moderate complexity/exposure levels
- In charge of examining merchant accounts to verify the authenticity of the business and transactions by reviewing financial records, analyzing their overall credit card processing and utilizing skip tracing tools
- Ensured compliance with regulatory requirements and internal policies, minimizing legal and financial risks and collaborate with legal teams on debt recovery proceeding when necessary
- Utilizes all tools to identify links between account that reflect characteristics of fraud rings to mitigate Fiserv Risk
- Responsible with managing and providing resolution to escalated inquiries from internal regulatory, financial institutions and compliance entities
- Assist the investigation team expedite their review process by conducting a highly overview of the account and reaching a decision promptly
- Knowledgeable with all components in Business Track including, Actimize, Merchant Balance Manager, Mainframe, Lexis Nexis, MSA, Copilot, GSAR, Credit Central and Client 360.
Executive Collections Analyst
LTD Financial Services
07.2007 - 03.2017
- Assisted in the development of customer payment plans, facilitating better account recovery
- Recorded and updated information in the Cubs system, ensuring accurate and up-to-date records
- Handled escalated customer issues and resolved complex account discrepancies, maintaining high customer satisfaction
- Utilized advance investigative techniques and analytical tools to gather and verity debtors’ information
- Knowledge of compliance procedures within all relevant financial services laws
- Responsible for the recording of all IVR messages in English and Spanish across the entire organization.
Education
High School Diploma -
Elsik High School
Houston, TX05.2007
Skills
- Data Analysis
- Communication Skills and Collaboration
- Detailed Oriented
- Debt Management
- Problem Solving
- Critical Thinking
- Time Management and Prioritization
- Risk Management
- Mitigation
- Compliance
Awards
- Fiserv Four Atar reward, 01/2019, The Four Star Award is the highest level of recognition. The achievement of high performance through reducing cost, increasing market share, or creatively solving problems has had a significant and enduring impact on the success of Fiserv.
- Employee of the Month, 12/2013
Timeline
Credit Risk Analyst (Fraud Division)
Fiserv
04.2017 - Current
Executive Collections Analyst
LTD Financial Services
07.2007 - 03.2017
High School Diploma -
Elsik High School