Jasmine Melendez
St. Cloud,FL
Summary
Personable Retail Sales Manager offering excellent skills in managing talented teams and reducing shrink. Pursuing similar position where well-qualified individual with understanding of merchandising strategies is highly sought.
Overview
6
6
years of professional experience
Work History
Dispatcher
Diamond Cutts Lawncare
06.2022 - 02.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
Dispatcher
Tradequick
01.2021 - 01.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
Retail Sales Manager
Puma
03.2017 - 05.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Guest Service Representative
Orlando Health
02.2017 - 05.2017
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered phones with professionalism and directed calls appropriately.
- Maintained neat and orderly front desk and lobby area to uphold standards.
- Collaborated with team members to handle guest requirements/ needs.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
Education
High School Diploma -
Poinciana High School
Kissimmee, FL08.2013
Skills
- Constructive Feedback
- Business Objective Analysis
- Persuasive Negotiations
- Program and Promotion Adherence
- Sales Strategy Development
- Plan Sales
- Stock Audits
- Payroll and Invoicing
- Floor Oversight
- Staff Scheduling
- Store Presentation
- Recruiting and Hiring
- Closing Techniques
- Management
- Shipment Documentation
Timeline
Dispatcher
Diamond Cutts Lawncare
06.2022 - 02.2023
Dispatcher
Tradequick
01.2021 - 01.2023
Retail Sales Manager
Puma
03.2017 - 05.2022
Guest Service Representative
Orlando Health
02.2017 - 05.2017
High School Diploma -
Poinciana High School
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