MarQuitta Miller
9039 McClellan Detroit,MI
Summary
Self motivated with experience managing business relations at the senior management level. Serve as primary contact for and liaison between customers, personnel and vendors. Maintain excellent written and oral communication skills, problem resolution abilities and a high level of confidentiality. Equally, effective word processing support.
Overview
23
23
years of professional experience
Work History
Manager - Training and HR
Price Cutts Landscaping & Janitorial Service
01.2017 - Current
- Negotiate sales contracts with potential customers
- Do all HR paperwork
- Order supplies and pay vendors
- Schedule maintenance on onsite equipment
- Conducted orientation sessions and organized on-the-job training for new hires.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Customer Service Representative
Blue Cross And Blue Shield
04.2014 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CNA
Meadowbrook Commons
11.2011 - 04.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Shift Manager
Rite Aid Pharmacy
01.2001 - 01.2011
- Securely opened and closed store daily
- Prepared work schedule for 30+ staff members
- Prepared payroll for staff
- Maintained inventory, unload and stock shipment
- Ordered merchandise.
Education
Real Estate Agent
Michigan Institute of Real Estate
Southfield, MI03.2022
Medical Insurance Billing And Coding
Everest Institute
Detroit, MI03.2014
Certified Nurse Assistant & Hospice Care
Career Health Studies
Warren, MI10.2011
GED -
Michigan Board of Education
Detroit, MI06.2011
Skills
- Computer Microsoft Office 2021
References
References available upon request
Timeline
Manager - Training and HR
Price Cutts Landscaping & Janitorial Service
01.2017 - Current
Customer Service Representative
Blue Cross And Blue Shield
04.2014 - 01.2017
CNA
Meadowbrook Commons
11.2011 - 04.2013
Shift Manager
Rite Aid Pharmacy
01.2001 - 01.2011
Real Estate Agent
Michigan Institute of Real Estate
Medical Insurance Billing And Coding
Everest Institute
Certified Nurse Assistant & Hospice Care
Career Health Studies
GED -
Michigan Board of Education
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