Jasmine Mendoza
El Paso,Texas
Overview
5
5
years of professional experience
Work History
Detention Officer
Management & Training Corporation
Chaparral, NM
02.2025 - Current
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Attended to feeding, housing, and physical well-being of inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
Customer Service Representative
Maximus
El Paso, TX
11.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Youth Care Worker
Southwest Key Programs
4561 O’Leary Drive
04.2024 - 11.2024
- Evaluated needs of youth and outlined measures to address.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
Customer Service
Oscar Mendoza
El Paso, TX
08.2023 - 01.2024
- Upheld the highest standards of cleanliness and staff conduct and reduced complaints, Performed sales analytics and provided recommendations that increased sales, Provided outstanding customer service, Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service
Laura Aguilar
El Paso, TX
06.2020 - 07.2023
- Prioritized and organized tasks to efficiently accomplish service goals, Provided excellent service and attention to customers when face-to-face or through phone conversations, Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes
- Understood and followed oral instructions, Planned and completed group projects, working smoothly with others.
Education
Criminal Justice -
The University of Texas at El Paso
12.2023
High School Diploma -
Parkland High School
06.2019
Skills
- Organizational Skills
- Multitasking
- Problem-Solving
- Analytical Thinking
- Calm Under Pressure
- Bilingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Detention Officer
Management & Training Corporation
02.2025 - Current
Customer Service Representative
Maximus
11.2024 - 02.2025
Youth Care Worker
Southwest Key Programs
04.2024 - 11.2024
Customer Service
Oscar Mendoza
08.2023 - 01.2024
Customer Service
Laura Aguilar
06.2020 - 07.2023
Criminal Justice -
The University of Texas at El Paso
High School Diploma -
Parkland High School