MIA NIDO
Casa Grande ,Arizona
Summary
Dynamic and dedicated professional with extensive experience as a Detention Officer at Corecivic Inc., skilled in crisis management and effective communication. Proven track record in enhancing facility safety and reducing incidents of violence through conflict resolution strategies. Committed to maintaining high standards of security while fostering a respectful environment for all.
Experienced with maintaining security and order in detention facilities. Utilizes strong communication and conflict resolution skills to ensure safety of detainees and staff. Track record of effectively managing high-pressure situations and adapting to dynamic environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Detention Officer
Corecivic Inc.
Eloy, AZ
10.2022 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Processed inmates by taking photographs and fingerprints.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Regularly conducted security and sanitation checks.
- Verified identification using specialized databases and methods such as fingerprinting.
- Supervised and controlled behavior of Number inmates.
- Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
- Participated in regular audits and inspections of facility operations, demonstrating a commitment to maintaining high standards of safety, security, and efficiency within the detention center.
- Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
- Fostered safer environment, conducting regular safety drills and emergency response exercises.
- Maintained order during high-stress situations, utilizing conflict resolution skills to de-escalate potential threats.
- Ensured compliance with legal standards, meticulously documenting incidents and daily activities.
- Provided safety for staff and detainees, maintaining constant surveillance and immediate response protocols.
- Increased staff morale and cohesion by organizing team-building activities.
- Streamlined inmate check-in and processing, ensuring accurate documentation and efficient handling.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Assisted in intake and release of inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Interviewed inmates to obtain information and evidence.
Lash Technician
Self Employed Services
Casa Grande
10.2021 - 01.2023
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Educated clients on how to clean and maintain lash extensions.
- Consulted with clients to understand desired look and discuss available lash options.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Improved appointment booking efficiency with effective time management and organization skills.
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Followed strict safety standards to protect clients from injury or infection.
- Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Managed appointment scheduling and client database in a user-friendly software system, streamlining operations for both staff and clientele.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Answered phone calls and emails to schedule client appointments.
Cashier
Safeway
Casa Grande, AZ
04.2020 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Union
Casa Grande 03.2021
Skills
- Patience and tolerance
- Communication Skills
- Emergency response
- Behavioral observation
- Physical restraint
- De-escalation techniques
- Security procedures
- Restraint techniques
- Inmate supervision
- Report preparation
- Crisis intervention
- Crisis management
- Defensive techniques
- Firearm safety
- Safety and security
- Booking procedures
- Conflict resolution skills
- Firearms training
- Disciplinary actions
- Activity supervision
- Observation
- File and record maintenance
- Criminal investigations
- Behavior modification
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Decision-making
- Substance Abuse Knowledge
- Incident investigation
- Documentation skills
- Task prioritization
- Self motivation
- Supervisory skills
- Interpersonal skills
Timeline
Detention Officer
Corecivic Inc.
10.2022 - Current
Lash Technician
Self Employed Services
10.2021 - 01.2023
Cashier
Safeway
04.2020 - 04.2022
High School Diploma -
Union