Jasmine A. Washington
Glendale,AZ
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
Customer Care Advocate
Blue Cross Blue Shield of Arizona
07.2023 - 07.2024
- Data Entry
- Adept in HIPAA compliance
- Interpersonal and active listening skills to achieve high customer satisfaction
- Compose and dictate variety of business correspondence
- Interpret and translate policies, procedures, programs, and guidelines
- Educating members on insurance processes and Explanation of benefits
- Analyze and interpret Health Insurance claims
- Maintain average of 98% on audits, customer retention and surveys
- Navigate, gather, input, and maintain data records in multiple system applications
- Quality control of data across multiple departments
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Medical Records Manager/Inventory Manager
Advanced Healthcare of Glendale
03.2022 - 05.2023
- Assisted in transition from paper-based records to digital formats, resulting in improved efficiency within department.
- Streamlined record-keeping processes for increased accuracy and reduced errors in documentation.
- Assisting patients and their families via telephonic exchange
- Census of facility (patients)
- Physician Credentialing management for 8+ providers
- ADR (Additional Documentation Request) - Medicare claims
- Facility-wide medical supply management
- ROI Requests
- Discharge Audits for facility
- Data Entry auditing
- Communicated with patients, ensuring that medical information was kept private.
(PRN CNA)/Medical Records Assistant/ HIM
Peoria Post-Acute & Rehabilitation
06.2021 - 09.2022
- ROI Requests
- Therapy and Medical diagnosis code audits
- Physician visit audits
- UDA assessment audits - Point Click Care
- Ensure Medicare certifications are completed by physician
- Daily census of patients in facility
- Manual census of patients including Medicare days
- Quality control of patient PHI
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Certified Nursing Assistant
Banner Health
08.2019 - 02.2021
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Collaborating with fellow colleagues and strategizing how to provide best patient experience
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
HIM Specialist
Banner Health
08.2019 - 02.2021
- Verifying patient documents within the CERNER database
- Counting and batching patient documentation
- Upholding HIPAA standards
- Followed all company policies and procedures to deliver quality work.
- Maintained database systems to track and analyze operational data.
Administrative Assistant I
DES UI Tax
02.2017 - 06.2017
- Maintain an inventory of field assignments assigned to and completed by field auditors
- Managed filing system, entered data and completed other clerical tasks.
- Responsible for state vehicles (Overseeing scheduled maintenance, reserving, and keeping track of mileage)
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Keying Daily Reports from Field Auditors and routing paperwork to the appropriate departments for processing
General Clerk - DES Unemployment Tax
Randstad Staffing Temporary Agency, Phoenix, AZ
04.2016 - 02.2017
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Decreased errors in documents through thorough proofreading prior to distribution or submission internally or externally.
- Typing 10-day levy letters, as well as UC- O66Cs
- Completing and signing off RS-210’s
- Faxed, emailed, and called employers to obtain information to complete RS-210’s
Education
Certificate - Medical Billing & Coding
American Academy of Professional Coders
Phoenix, AZ12-2024
Nursing Assistant Certification -
MedStar Academy
Peoria, AZ04.2017
Associate of Art - General Education
Glendale Community College
Glendale, AZ05.2015
Skills
- HIPAA Compliance
- Microsoft Office
- Call center experience
- Data entry proficiency
- Customer Service
- First Call resolution
- Payment Processing
- Claims analyst
- Time Management
- Organized
- Detail oriented
- Experience using dual monitors
Accomplishments
- Certified Nursing Assistant, MedStar Academy, 2017, CNA1000055580
- General Education Certificate, Glendale Community College, 2015
- Certificate of Arizona Skill Standards Commission, Nursing Services
Timeline
Customer Care Advocate
Blue Cross Blue Shield of Arizona
07.2023 - 07.2024
Medical Records Manager/Inventory Manager
Advanced Healthcare of Glendale
03.2022 - 05.2023
(PRN CNA)/Medical Records Assistant/ HIM
Peoria Post-Acute & Rehabilitation
06.2021 - 09.2022
Certified Nursing Assistant
Banner Health
08.2019 - 02.2021
HIM Specialist
Banner Health
08.2019 - 02.2021
Administrative Assistant I
DES UI Tax
02.2017 - 06.2017
General Clerk - DES Unemployment Tax
Randstad Staffing Temporary Agency, Phoenix, AZ
04.2016 - 02.2017
Nursing Assistant Certification -
MedStar Academy
Associate of Art - General Education
Glendale Community College
Certificate - Medical Billing & Coding
American Academy of Professional Coders