Jasmine Miller
Farmington Hills,MI
Summary
Trusted Manager that delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, and leadership principles. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Overall team player.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Ford Motor Company
Dearborn, Michigan
02.2013 - Current
- Held team members accountable for established best practices and standard operating procedures
- Reviewed and analyzed current program processes and suggested actionable improvements
- Directed forecasting activities and set program performance goals and objectives accordingly
- Defined and monitored metrics and procedures to improve program results
- Monitored employee performance using real-time data and reports
- Oversaw employee recruitment, training and onboarding processes
- Developed strategies and plans for new product development
- Kept paperwork updated with internal standards and legal requirements
Assistant General Manager
Shinola Detroit: Noho Hospitality
Detroit, MI
11.2022 - 08.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
- Curated seasonal cocktail menus and managed cocktail menus
Bar Team Member
Dbos Wings and Seafood
Southfield, Michigan
03.2021 - 11.2022
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Assisted with drink pairing to enhance new and existing menu items
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Promoted warm, fun atmosphere for guests and team members
- Cleaned, organized and replenished supplies to maintain bar appearance
- Secured liquor before, during and at end of shift to reduce theft or loss
- Used proper pour methods to reduce waste and spills
- Created specialty cocktails following complex recipes
- Operated POS systems and managed bar tabs to track revenue
- Refused service to customers in impaired condition to optimize safety
- Checked identification before serving alcohol to comply with state and federal laws
Bar and Restaurant Manager
North Bar and Grille
Southfield, Michigan
02.2019 - 03.2021
- Recruited, trained and mentored new staff to deliver top-quality customer service
- Ordered drinks, glassware and bar equipment to maintain smooth-running bar operations
- Responded to guest concerns and complaints to achieve positive resolution
- Assisted employees in understanding guest needs, providing guidance and constructive feedback
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor
- Maintained compliance with health code and sanitation requirements
- Kept dining areas, kitchen spaces and restrooms in full health and safety compliance
- Conducted pre-shift line-up meetings with all FOH staff to prepare for service
- Developed weekly work schedule to meet business demands
Bar and Restaurant Manager
Opyum Lounge
Detroit, Michigan
10.2010 - 02.2019
- Conversed with guests informally to obtain feedback on overall customer satisfaction
- Often stepped in to bartend when short staffed or increased customer traffic
- Handled all accounts payable
- Inspected restaurant equipment and identified maintenance issues
Education
Bachelor of Science (B.S.) - undefined
Eastern Michigan University
Ypsilanti, Michigan04.2008
Skills
- Performance optimization
- Change management
- Project leadership
- Best practices implementation
- Task delegation
- Schedule management
- Team development
- Ability to multitask
- Business forecasting
Certification
TIPS certified
Timeline
Assistant General Manager
Shinola Detroit: Noho Hospitality
11.2022 - 08.2024
Bar Team Member
Dbos Wings and Seafood
03.2021 - 11.2022
Bar and Restaurant Manager
North Bar and Grille
02.2019 - 03.2021
Senior Program Manager
Ford Motor Company
02.2013 - Current
Bar and Restaurant Manager
Opyum Lounge
10.2010 - 02.2019
Bachelor of Science (B.S.) - undefined
Eastern Michigan University