Jasmine Miller
Portland
Summary
Dedicated Consumer Support Specialist with strong skills in medication administration, client assessment, and care planning. Proven ability to create individualized support plans that enhance client well-being and drive satisfaction.
Overview
11
11
years of professional experience
Work History
Consumer Support Specialist
Portland metro residential services
Portland
04.2014 - 08.2025
- Documented customer interactions accurately in the support database.
- Collaborated with team members to enhance service delivery processes.
- Assisted clients with daily living activities and personal care.
- Developed and maintained individualized support plans for each client.
- Developed strategies to help individuals cope with their disability.
- Organized recreational and educational activities for clients according to individual needs.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Reported concerns to nurse supervisor to promote optimal care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Created detailed and individualized plans to best support patients.
Direct Support Professional
unity life llc
Portland
09.2021 - 01.2022
- Assisted individuals with daily living activities and personal care needs.
- Maintained accurate documentation of client progress and services provided daily.
- Trained new staff on best practices in direct support and client interaction.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Education
GED -
Portland Youth Builder
Portland, OR06-2008
Caregiver Institute
Portland, ORSkills
- Customer service
- Documentation management
- Care planning
- Medication administration
- Client assessment
- Customer relationship management
Languages
Spanish
Limited
Timeline
Direct Support Professional
unity life llc
09.2021 - 01.2022
Consumer Support Specialist
Portland metro residential services
04.2014 - 08.2025
GED -
Portland Youth Builder
Caregiver Institute