Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Colorado Springs, CO
08.2023 - 07.2026
Crafted customized sandwiches based on customer preferences, ensuring satisfaction and quality standards.
Maintained cleanliness and organization of workstations, adhering to food safety regulations.
Assisted in training new team members on sandwich preparation techniques and customer service protocols.
Streamlined inventory management processes, reducing waste and optimizing ingredient usage.
Mentored staff on upselling techniques, increasing overall sales performance by 10 % within the team.
Developed strategies for effective time management in high-volume environments, boosting operational efficiency.
Operated the cash register with accuracy, ensuring proper handling of transactions.
Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Sales Representative
Spectrum
Colorado Springs, CO
05.2020 - 08.2023
Expanded customer base through cold calling, networking, and relationship building.
Utilized CRM software for tracking sales activities and managing client interactions.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Coordinated account renewals and upselling opportunities, increasing revenue streams.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Kept detailed records of customer interactions for optimal traceability.
Processed client payments and updated accounts.
Warehouse Worker
Goodwill Inc
Colorado Springs, CO
05.2019 - 05.2020
Collaborated with team members to optimize order picking and packaging processes.
Conducted regular quality inspections of incoming and outgoing shipments.
Implemented organization strategies for improved space utilization in storage areas.
Consistently lifted materials weighing as much as 50 pounds.
Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Operated pallet jack to transport materials efficiently across warehouse floor.
Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Shift Leader
Burger King
Melbourne, FL
07.2016 - 05.2019
Supervised daily operations ensuring compliance with food safety and quality standards.
Trained and mentored team members on customer service protocols and operational procedures.
Boosted overall sales by 15% with effective upselling techniques and exceptional product knowledge.
Streamlined kitchen workflows resulting in faster service times without compromising product quality.
Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
Completed cash and credit card transactions accurately using POS software.
Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Stocking Team Associate
Walmart
Melbourne, FL
05.2012 - 06.2016
Collaborated with team members to enhance customer service experiences and streamline operations.
Maintained accurate inventory records using warehouse management systems.
Assisted in loading and unloading trucks, ensuring timely delivery of goods.
Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
Consistently lifted materials weighing as much as 100 pounds.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Supported promotional activities by arranging merchandise displays according to company standards.
Operated forklifts and pallet jacks to efficiently move materials within warehouse.