Jasmine Mingo
Antioch,Tennessee
Summary
Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow abilities while boosting operational success.
Overview
3
3
years of professional experience
Work History
Service Specialist 1 Perigold
Wayfair
Boston, MA
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
- Navigate multiple software applications and technologies simultaneously
Consumer Support Specialist
TaxSlayer LLC
Augusta, GA
12.2020 - 05.2021
- Brokedown and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Communicated directly with customers via phone, email, and/or chat and provided clear trustworthy assistance.
- Worked in fast-paced environments and guided customers through TaxSlayer software.
Child and Youth Program Assistant
Shunda Moses
Augusta, GA
03.2018 - 07.2018
- Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
- Developed and implemented fun, educational activities for children of varying ages.
- Developed and maintained courteous and effective working relationships.
Sales Associate
Charming Charlie
Augusta, GA
10.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Certified Nursing Assistant
Sunset Village
St. Robert, Missouri
03.2016 - 06.2016
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Bachelor of Arts - Communications
Mississippi State University
Starkville, MS11.2020
Associate of Arts - General Studies
Ozark Technical Community College
Waynesville, MO05.2019
Skills
- Writing and verbal communication skills
- Computer skills in Adobe and Microsoft Applications
- Problem-Solving
- Time Management
- Leadership Skills
- Organizational Skills
- Efficient and Detail-Oriented
Timeline
Service Specialist 1 Perigold
Wayfair
06.2021 - Current
Consumer Support Specialist
TaxSlayer LLC
12.2020 - 05.2021
Child and Youth Program Assistant
Shunda Moses
03.2018 - 07.2018
Sales Associate
Charming Charlie
10.2017 - 03.2018
Certified Nursing Assistant
Sunset Village
03.2016 - 06.2016
Bachelor of Arts - Communications
Mississippi State University
Associate of Arts - General Studies
Ozark Technical Community College