Jasmine Mitchell
SPRINGFIELD,MO
Summary
Dedicated professional with 7 years of experience in customer-focused environments, fostering communication, leadership, and interpersonal skills. Skilled in building relationships and providing support across diverse populations. Highly organized with a strong ability to manage multiple responsibilities, utilizing effective problem-solving and conflict-resolution techniques to enhance service delivery.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Manager
Walmart
SPRINGFIELD, MO
01.2019 - Current
- Demonstrated strong leadership, communication, conflict-resolution, and problem-solving skills in a high-volume retail environment
- Managed multiple priorities in a fast-paced, organized, customer-focused environment.
- Resolved customer complaints with professionalism and efficiency, fostering a positive and welcoming environment.
- Provided exceptional customer service by assisting customers with questions, concerns, returns, exchanges, and checkout-related issues.
- Built positive relationships with customers and associates through clear communication, patience, and professionalism.
- Navigated difficult customer situations to find solutions that aligned customer satisfaction with company policies.
Education
Bachelor of Science - Family Science
University of Kentucky
Lexington, KY 08.2014 - 05.2016
Bachelor of Science - Communications
Virginia Tech
Blacksburg, VA 08.2013 - 05.2014
Skills
- Conflict resolution
- Communication and active listening
- Verbal and written communication
- Task prioritization
- De-escalation and difficult situations
- Interpersonal skills
- Teamwork and collaboration
- Relationship building
Timeline
Manager
Walmart
01.2019 - Current
Bachelor of Science - Family Science
University of Kentucky
08.2014 - 05.2016
Bachelor of Science - Communications
Virginia Tech
08.2013 - 05.2014