Jasmine Molina
San Antonio,TX
Summary
Dynamic customer service professional with proven success at PFS Group, adept at resolving conflicts and enhancing customer loyalty through empathetic communication. Skilled in active listening and critical thinking, I excel in high-pressure environments, consistently delivering satisfactory outcomes and fostering strong relationships that drive repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
PFS Group
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Substitute Teacher
Family Services Association of San Antonio
11.2023 - 07.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Cashier/ Waitress
Ofelia’s Mexican Restaurant
09.2019 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
Patient Care Technician - Medical Field
Southwest Texas Junior College
Uvalde, TX05.2023
Academy of Achievements of San Antonio
San Antonio, TX05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Timeline
Customer Service Representative
PFS Group
07.2024 - Current
Substitute Teacher
Family Services Association of San Antonio
11.2023 - 07.2024
Cashier/ Waitress
Ofelia’s Mexican Restaurant
09.2019 - 07.2024
Patient Care Technician - Medical Field
Southwest Texas Junior College
Academy of Achievements of San Antonio
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