Jasmine Monroe
Fayetteville,NC
Summary
Excellent customer service and communication skills to build relationships and maintain loyal business. Friendly, organized and detail-oriented to manage efficient and effective store operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Upscale Nails & Spa
Hope Mills, NC
06.2018 - Current
- Provided customized skin care treatments to clients based on their individual skin type and needs.
- Performed waxing services, including facial hair removal and body waxing.
- Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
- Maintained a clean work environment by sterilizing tools, cleaning surfaces, and disposing of used supplies appropriately.
- Educated clients about proper skincare techniques such as exfoliation, moisturizing, sun protection.
- Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
- Consistently provided exceptional customer service to ensure client satisfaction.
- Attended industry-related seminars to stay up-to-date on new trends in esthetics.
- Monitored inventory levels of spa products and restocked shelves when necessary.
- Kept detailed records of all treatment sessions performed in accordance with state regulations.
- Ensured compliance with safety standards during all procedures.
- Assisted in training new estheticians on proper technique and protocol.
Customer Service Advocate
Verizon Enterprise
Fayetteville, NC
05.2017 - 06.2018
- Greeted and assisted customers with inquiries regarding products and services.
- Resolved customer complaints via phone, email, mail or social media.
- Processed orders, forms, applications and requests.
- Maintained records of customer interactions and transactions.
- Performed follow-up procedures after customer service interaction was completed.
- Adhered to all company guidelines when interacting with customers.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Interpreted a variety of instructions furnished in written, oral or diagram form.
- Worked closely with other departments to ensure quality customer service delivery.
- Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
- Provided training support for new employees on proper techniques for dealing with challenging customers.
Salon Manager
Hair by CarlaJai
Fayetteville, NC
01.2015 - 05.2017
- Maintained accurate financial records of all salon transactions.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Oversaw inventory control for retail products and supplies.
- Monitored employee performance to ensure quality services were delivered consistently.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Placed inventory orders, monitored shelf stock and tracked expenses.
Educator
Little Blessings Daycare
James City, NC
10.2013 - 01.2015
- Organized activities and resources to promote student engagement in learning.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Assessed student progress regularly through formal and informal assessments.
- Encouraged critical thinking skills among students through problem-solving activities.
- Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
- Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate.
- Managed classroom materials and equipment such as textbooks, laptops, projectors.
- Identified weakness and strengths to create strategic student improvement plans.
- Enforced rules for behavior and procedures for maintaining order among students.
Education
High School Diploma -
Grays Creek High School
Hope Mills, NC06-2007
Skills
- Eyebrow and lash tinting
- Skin rejuvenation
- HydraFacials
- Conflict resolution abilities
- Social Media Marketing
- Appointment Scheduling
- Sanitation and sterilization
- Medical Recordkeeping
- Relationship building and management
- Proficient in Teams Message, Microsoft Edge, Word, Excel, Powerpoint, Outlook
- Excellent team player
- Customer Service Skills
- Multi-tasker
Certification
- Early Childhood Education and Certification June 2013
- Microcurrent Certification November 2018
Timeline
Licensed Esthetician
Upscale Nails & Spa
06.2018 - Current
Customer Service Advocate
Verizon Enterprise
05.2017 - 06.2018
Salon Manager
Hair by CarlaJai
01.2015 - 05.2017
Educator
Little Blessings Daycare
10.2013 - 01.2015
High School Diploma -
Grays Creek High School
- Early Childhood Education and Certification June 2013
- Microcurrent Certification November 2018
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