Jasmine Moore
Rocky Mount,NC
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TSI
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Production Worker
ABB Power T&D
06.2021 - 07.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Reads blueprints, schematics, or similar documentation,then builds to those specifications
Fulfillment Associate
QVC
11.2020 - 12.2021
- Followed procedures at all times for personal and team safety.
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
Production Operator
Cummins
03.2020 - 11.2020
- Operates machines and production equipment in accordance with quality and productivity requirements safely in a manufacturing environment with direct guidance.
- Report any work-related injury, illness, incident or hazard.
- Use appropriate personal protective equipment.
- Comply with HSE standards, policies, procedures & regulations.
- Correct hazards within your control and capabilities
- Engage in HSE Training.
- Performs quality inspections.
- Reads blueprints, schematics, or similar documentation,then builds to those specifications
Customer Service Representative
Alorica
10.2017 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Product packing
- Product Assembly
- Hand tools
- Machine Operation
- Assembly procedures
- Lockout and tagout procedures
- Teamwork and Collaboration
- Order picking skills
- Sorting and Organizing
Certification
- cpr certification
Timeline
Customer Service Representative
TSI
08.2023 - Current
Production Worker
ABB Power T&D
06.2021 - 07.2023
Fulfillment Associate
QVC
11.2020 - 12.2021
Production Operator
Cummins
03.2020 - 11.2020
Customer Service Representative
Alorica
10.2017 - 02.2020
High School Diploma -
Rocky Mount High School
- cpr certification
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