Jasmine Moore
Rocky Mount,NC
Summary
Clinical professional prepared to contribute to healthcare teams by leveraging hands-on experience in patient care and administrative duties. Known for reliability and ability to adapt to changing needs in fast-paced environments. Expertise in patient record management, medical terminology, and clinical support, with strong focus on teamwork and achieving optimal patient outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Helper
UNC Health Nash
Rocky Mount, NC
08.2024 - Current
- Bathe
- Feed
- Assist with Toileting
- Apply and remove restraints (soft wrist and mittens)
- Complete CHG baths
- Perform Foley maintenance care
- Turn/Reposition
- Assist with Activity Progression
- Trained new staff on procedures and compliance with healthcare regulations.
- Ensured accurate documentation
Fax Processor
RemX
Cary, NC
11.2023 - 10.2024
- Evaluate and process all inbound faxes assigned to individual fax queues.
- Identify the nature of each inbound fax; medical charts vs. other inbound fax types
- Properly route all medical chart pages to proper queues.
- Processed high volumes of documents with accuracy and efficiency to meet operational deadlines.
- Received and reviewed incoming documents and materials.
Production Operator
ABB
Pinetops, NC
05.2021 - 10.2023
- Assembles machinery, fabricated metal products, electrical equipment, appliances, and more according to directions
- Reads blueprints, schematics, or similar documentation, then builds to those specifications
- Uses various machines and hand tools to accomplish assigned tasks
- Maintains logs, records, and reports concerning production, machine maintenance, and product inconsistencies
- Maintains equipment and conveyors and performs basic repairs when needed
- Inventories tools, parts, and supplies; contacts materials handler if supplies are needed
- Periodically checks products per company policy to ensure quality and uniform completion; resolves any identified problems.
Customer Service Representative
Alorica
Rocky Mount, NC
10.2018 - 08.2021
- Respond to customer inquiries via phone, email and chat
- Troubleshoot customer issues and provide technical support
- Resolve customer complaints and escalate issues to appropriate departments
- Maintain customer recorders, update account information, and process orders
- Monitor customer feedback and provide feedback to management
- Follow up with customers to ensure satisfaction
- Identify customer needs and suggest appropriate products and services
- Developed comprehensive FAQs and support materials to streamline customer service processes and improve response times.
PCA
Home Life Care
Rocky Mount, NC
05.2020 - 03.2021
- Assisting with bathing, dressing, grooming, toileting, and oral hygiene Mobility: Helping clients get in and out of bed or a wheelchair, and moving around safely Housekeeping: Making beds, doing laundry, washing dishes, vacuuming, and changing linens Meals: Planning and preparing meals, feeding clients, and helping them eat Monitoring medications, tidying rooms, solving routine problems, promoting healthy habits, and providing companionship
- Developed personalized care plans in collaboration with clients and families to meet individual needs.
Education
Diploma -
Rocky Mount High
Rocky Mount06.2014
Skills
- Clinical support
- Manufacturing
- Document filing
- Medical terminology
Certification
- CNA - Certified Nurse Assistant
Timeline
Clinical Helper
UNC Health Nash
08.2024 - Current
Fax Processor
RemX
11.2023 - 10.2024
Production Operator
ABB
05.2021 - 10.2023
PCA
Home Life Care
05.2020 - 03.2021
Customer Service Representative
Alorica
10.2018 - 08.2021
Diploma -
Rocky Mount High