Jasmine Moreno
Rancho Cucamonga,CA
Summary
Highly organized and detail-oriented Office Assistant with a proven ability to support office operations, improve workflow efficiency, and handle multiple tasks simultaneously. Skilled in administrative tasks, scheduling, data entry, and customer service, with a strong focus on maintaining smooth office operations. Adept at managing correspondence, organizing office supplies, and assisting team members to ensure productivity and effective communication. Proficient in Microsoft Word/ Excel, office technology, and maintaining a professional demeanor in high-pressure environments.
Overview
3
3
years of professional experience
Work History
PSE Office Assistant II
San Bernardino County Fire Protection District
San Bernardino, CA
10.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by organizing files and maintaining a clean workspace.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Increased operational efficiency by structuring and preserving comprehensive filing systems in both digital and physical formats.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Proficient in Microsoft Excel and Word
Customer Service Associate
Michaels
Rancho Cucamonga, CA
09.2021 - 09.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns while advancing customer service and verbal communication skills
- Maintained clean and organized space
- Kept in store supplies well organized and sufficiently stocked by establishing daily inventory reports
- Provided administrative support to management of daily operations
- Promptly received 20+ incoming calls daily utilizing courteous and professional manner with great time management and efficiency
- Handled and forwarded incoming communications to appropriate staff when needed
- Maintained transaction reports
- Greeted customers when entering and leaving establishment.
- Collaborated with store management and staff to suggest actionable improvements to ensure customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed multiple tasks simultaneously using organizational and analytical skills.
- Placed products in correct storage locations to keep inventory areas organized
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Sorted and distributed incoming mail and recorded shipments for management records.
Education
High School Diploma -
Colony High School
Ontario, CA05.2020
Skills
- Work Task Prioritization
- Customer Service and Assistance
- Team Representation
- Data Entry and Maintenance
- Professional Telephone Etiquette
- Adaptable and Flexible
- Technological Knowledge
- High-Volume Environments
- Conflict Resolution Techniques
- Efficient and Detail-Oriented
- Bilingual- Spanish
- Time Management & Organizational Skills
Timeline
PSE Office Assistant II
San Bernardino County Fire Protection District
10.2024 - Current
Customer Service Associate
Michaels
09.2021 - 09.2024
High School Diploma -
Colony High School