Ioannis Kalogiros
Snohomish,Washington
Summary
Customer-focused with more than 8 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs.
Overview
8
8
years of professional experience
Work History
USPS PSE
USPS, United States Postal Service
Redmond, WA
11.2021 - Current
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Set staff schedules to optimized coverage of all areas.
- Sorted mail according to size, shape, and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Bar Manager
Poquitos Bothell
Bothell, WA
08.2019 - 03.2020
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Checked ID cards and verified bar guests were of legal age.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
Lead Bartender
Poquitos
Seattle, WA
06.2016 - 08.2019
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Closed out cash register and prepared cashier report at close of business.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
Education
High School Diploma -
Kamiak High School
Mukilteo, WA06.2019
Skills
- Production goal setting
- Sorting procedures
- Policies and procedures
- Staff Management
- Honest and Ethical
- Customer Relations
- Cash Handling
- Reliable and Responsible
- Staff Supervision
- Till Counting
- Complaint Resolution
- Work Task Prioritization
- Payment Processing
- Problem Solving
Timeline
USPS PSE
USPS, United States Postal Service
11.2021 - Current
Bar Manager
Poquitos Bothell
08.2019 - 03.2020
Lead Bartender
Poquitos
06.2016 - 08.2019
High School Diploma -
Kamiak High School