Jasmine Mosley-Alaniz
Summary
Accomplished professional with 10+ years in team leadership and business operations. Expertise in employee training, performance coaching, and inventory management. Skilled in coordinating daily operations and enhancing workflows while fostering strong relationships with customers and team members.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Member Experience Manager/Service Associate
EoS Fitness
Lake Elsinore, CA
02.2025 - Current
- Resolved escalated member concerns and implemented service improvements to strengthen customer satisfaction and retention.
- Analyzed customer feedback to pinpoint operational trends and address service gaps, enhancing overall member experience.
- Lead, coach, and develop front desk employees to ensure operational excellence and exceptional customer service.
- Facilitated employee onboarding and development, providing ongoing performance feedback to enhance team capabilities.
- Collaborate with department leaders to support daily operations, safety compliance, and facility standards.
- Maintained accurate records and coordinated cross-department communication to streamline operational processes.
Retail Operations Associate
R2H
Lake Elsinore, CA
11.2022 - 01.2025
- Delivered exceptional customer service while assisting clients with product selection and account inquiries.
- Build strong relationships with customers and vendors through effective communication.
- Assisted with inventory management and stock organization.
- Maintained accurate records to ensure compliance with company policies and procedures, supporting operational integrity.
- Analyzed customer feedback and industry trends to identify business growth opportunities, enhancing service offerings.
- Collaborated with team members to streamline workflows and enhance service quality, contributing to more efficient operations.
Physical Therapy Aide
Perpetual Motion Physical Therapy
Murrieta, CA
04.2022 - 11.2022
- Instructed patients on proper equipment usage and guided them through prescribed exercise programs to enhance recovery.
- Assisted healthcare professionals with treatment preparation and patient care.
- Supported clinic operations by preparing treatment areas, equipment, and patient resources.
- Facilitated patient scheduling and streamlined workflow processes to improve clinic operations.
- Maintained inventory records and coordinated supply orders to ensure availability of necessary resources.
- Ensured accurate documentation and adherence to clinic procedures.
Customer Service & Administrative Associate
Empire Gardens
Perris, CA
10.2018 - 07.2021
- Served as primary contact for visitors and customers, enhancing their experience and satisfaction.
- Managed high-volume phone calls, scheduled appointments, and routed inquiries.
- Streamlined daily administrative functions, facilitating efficient office operations.
- Maintained calendars, company communications, website updates, and social media content.
- Coordinated onboarding and training for new employees, contributing to smoother integration into the team.
- Communicated company policies, procedures, and operational updates to staff.
Front Desk Lead
Gold's Gym
Arcadia, CA
05.2015 - 08.2018
- Supervised front desk operations, ensuring exceptional customer service standards to enhance member satisfaction.
- Managed high-volume phone communications, appointment scheduling, and administrative support to streamline daily operations.
- Handled member concerns and account inquiries, resolving conflicts to maintain positive relationships and service quality.
- Processed payments, maintained financial records, and balanced cash drawers.
- Assisted with training and mentoring front desk employees.
- Communicated effectively with members, staff, and management regarding daily operations.
Education
Bachelors Degree - Organizational Leadership
National University
San Diego, CA10-2026
Skills
- Customer Relations
- Team leadership
- Operational excellence
- Conflict resolution
- Employee training
Certification
- CPR & First Aid Certified
Accomplishments
- EoS Fitness First Responder Hero
- EoS Fitness Operations State Champion
Timeline
Member Experience Manager/Service Associate
EoS Fitness
02.2025 - Current
Retail Operations Associate
R2H
11.2022 - 01.2025
Physical Therapy Aide
Perpetual Motion Physical Therapy
04.2022 - 11.2022
Customer Service & Administrative Associate
Empire Gardens
10.2018 - 07.2021
Front Desk Lead
Gold's Gym
05.2015 - 08.2018
Bachelors Degree - Organizational Leadership
National University