Jasmine Neeley
Rochester,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
PPL
11.2023 - Current
- Assisted clients with daily living activities, promoting independence and well-being.
- Monitored client health status, reporting changes to healthcare professionals effectively.
- Provided companionship, fostering emotional support and enhancing quality of life.
- Coordinated appointments and transportation for clients, ensuring timely access to services.
- Implemented safety protocols, maintaining a secure environment for clients at all times.
Salon Owner/Operator
Elite Styles Hair
06.2017 - Current
- Managed daily salon operations, ensuring seamless customer service and satisfaction.
- Developed and implemented marketing strategies to increase client engagement and retention.
- Oversaw staff training and development, fostering a collaborative team environment.
- Maintained inventory management systems, optimizing product availability and cost efficiency.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
Customer Service Agent
Frontier Airlines
12.2022 - 07.2023
- Assisted customers with inquiries regarding flight schedules and ticketing options.
- Resolved passenger complaints and facilitated conflict resolution effectively.
- Processed customer transactions accurately using airline reservation systems.
- Maintained up-to-date knowledge of airline services, promotions, and procedures.
CNA
HHR
10.2011 - 07.2012
- Assisted patients with daily living activities, promoting independence and dignity.
- Documented patient progress accurately in electronic health records, supporting continuity of care.
- Maintained cleanliness and safety of patient environments, ensuring compliance with health standards.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Sales Associate
Rainbow Kids
11.2008 - 02.2009
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing knowledgeable support to enhance shopping experience.
- Maintained clean and organized sales floor to promote a welcoming environment for shoppers.
- Collaborated with team members to ensure stock levels were adequate and merchandise was displayed effectively.
- Handled cash register operations, balancing drawers at end of shifts to ensure accuracy in financial reporting.
Education
Social Work
Clark Atlanta University
Atlanta, GABeautician - Cosmetology
Continental School of Beauty
Rochester, NY08.2013
LPN - Nursing
Wayne Finger Lakes Boces
Newark, NY08.2011
High School Diploma - Vocal
School of The Arts
Rochester, NY06.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Professional telephone demeanor
- Product knowledge
- Team development
Timeline
Personal Care Assistant
PPL
11.2023 - Current
Customer Service Agent
Frontier Airlines
12.2022 - 07.2023
Salon Owner/Operator
Elite Styles Hair
06.2017 - Current
CNA
HHR
10.2011 - 07.2012
Sales Associate
Rainbow Kids
11.2008 - 02.2009
Social Work
Clark Atlanta University
Beautician - Cosmetology
Continental School of Beauty
LPN - Nursing
Wayne Finger Lakes Boces
High School Diploma - Vocal
School of The Arts