Jasmine Nelson
Fort Lauderdale,FL
Summary
Detail-oriented customer service representative with proven skills in communication and problem-solving. Known for enhancing team efficiency and customer satisfaction through effective collaboration and feedback documentation.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Center Plan's For Healthy Living
Fort Lauderdale, Florida
2023.08 - 2024.03
- Streamlined communication processes through collaboration with team members, enhancing team efficiency.
- Documented customer feedback to identify service improvement opportunities, contributing to enhanced customer satisfaction.
- Handled escalated calls, ensuring prompt resolution of complex issues.
- Maintained positive demeanor while managing high call volumes, ensuring consistent quality in customer interactions.
- Answered customer inquiries, delivering accurate information about products and services.
- Facilitated enrollment for eligible individuals in Medicaid/Medicare health plans for necessary home services.
- Researched and identified home health agencies agencies to provide aides for patient daily assistance.
- Provided status updates regarding appeals and prior authorizations.
Customer Service Representative
Iqor Pompao Beach Fl Location
Pompano Beach, Florida
2022.07 - 2023.05
- Resolved customer inquiries and issues efficiently, ensuring high satisfaction levels.
- Utilized CRM software to manage interactions and track service requests effectively.
- Documented customer feedback to drive continuous service improvement initiatives.
- Processed requests for gas service transfers, reconnections, and disconnections promptly.
- Facilitated new gas service connections for customers, enhancing service accessibility.
- Delivered exceptional customer service to address complaints in a timely manner.
Customer Service Representative
Global Response
Margate, Florida
2021.09 - 2022.06
- Resolved customer inquiries and complex issues, ensuring prompt resolutions.
- Documented customer feedback to facilitate service improvements.
- Addressed escalated calls effectively to maintain customer satisfaction.
- Provided accurate information regarding products and services to enhance customer understanding.
Customer Service Representative
Teleperformance USA
Margate, Florida
2019.01 - 2021.08
- Explained customer health plan coverage and benefits, including OTC copays.
- Reviewed out-of-pocket costs to enhance customer understanding.
- Assisted customers in locating in-network providers for services.
- Advised patients on appeals and pending approval statuses for claims.
- Managed high call volumes daily while maintaining a positive attitude.
- Documented customer feedback to drive continuous service improvement.
Education
High School Diploma -
Flagler Palm Coast High
Palm Coast, FL2015-05
Skills
- Customer relationship management and CRM software
- Health plan enrollment
- Service improvement initiatives
- Escalated call resolution
- Client communication
- Problem solving
- Attention to detail
- Data documentation
- Delivery scheduling
- Payment and refunds processing
Timeline
Customer Service Representative
Center Plan's For Healthy Living
2023.08 - 2024.03
Customer Service Representative
Iqor Pompao Beach Fl Location
2022.07 - 2023.05
Customer Service Representative
Global Response
2021.09 - 2022.06
Customer Service Representative
Teleperformance USA
2019.01 - 2021.08
High School Diploma -
Flagler Palm Coast High