Sandra Nickelson
Cedar Rapids,Iowa
Summary
Dedicated and empathetic customer service representative with strong communication and active listening skills, eager to support customers in a fast-paced environment. 15+years in a high-volume call center, skilled in conflict resolution, quick to learn new processes, focused on creating positive experiences and resolving inquiries effectively.
Also, working for a large Super Grocery Chain, being a Cashier, supporting the customer needs is a wonderful opportunity to serve.
Overview
17
17
years of professional experience
Work History
Customer Service Associate-Cashier
Walmart
Cedar Rapids, Iowa
03.2026 - Current
- Assist customer with checking out what groceries and other items they are buying
- Demonstrates kindness and courtesy towards customers. Asking how their day is going and what they may be planned for the rest of the day. Processed transactions accurately using point-of-sale systems.
- Answer any question on products they are looking for. Assisted customers in locating products throughout the store.
- Maintained cleanliness and organization in checkout areas.
Customer Service Ambassador
Ruffalo Noel Levitz
01.2010 - 09.2025
- Placed calls to alumni, parents, and other constituents for fundraising or enrollment programs.
- Followed a script to gather or verify demographic information, share institutional updates, and request monetary donations or student recruitment.
- Accurately entered data into the computer system regarding call results and prospect information.
- Met goals for completed shifts, number of calls, and fundraising metrics as outlined by the center manager.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Conducted yourself professionally as a representative of the client organization.
Education
GED -
Kirkwood Community College
Cedar Rapids, IASkills
- Time Management
- Troubleshooting (Problem Solving)
- Ability to provide customer service courteously, effectively and proactively in stressful and often difficult situations with the general public while using patience and tact
- Working knowledge of office principles, practices, and equipment
- Strong verbal and written English communication skills
- Ability to follow instructions and a provided script
- Comfort with making numerous outbound "cold calls" and handling rejection
- Computer skills for data entry
- PCI Compliant
- Customer relationship management CRM software
- Reliable network connection if working remotely
- Cash handling Making sure the correct amount of transaction is correct
- Customer relationship management Working with management to answer any all questions the customer may have
- Product knowledge Helping customer with questions they may have about any product in the store
- Effective communication Always have an upbeat attitude when talking with customers
Timeline
Customer Service Associate-Cashier
Walmart
03.2026 - Current
Customer Service Ambassador
Ruffalo Noel Levitz
01.2010 - 09.2025
GED -
Kirkwood Community College