Jasmine Nelson
Louisville,KY
Summary
Trauma‑informed, action‑oriented professional skilled in guiding individuals through complex systems with clarity and empathy. Experienced in developing and delivering workflow training that strengthens team performance, enhances documentation accuracy, and supports compliance in fast‑paced environments. Demonstrated ability to improve communication, reduce barriers, and foster trust across diverse populations through people‑centered, equitable practices. Currently completing a B.S. in Psychology (expected December 2026).
Overview
1
1
Certification
13
13
years of professional experience
Work History
Lead Patient Advocate
Elevate Patient Financial Solutions
Louisville, KY
05.2020 - Current
- Educate patients on complex insurance, financial, and healthcare processes.
- Coach individuals through barriers using trauma-informed, step-by-step guidance.
- Deliver one-on-one instruction on forms, applications, and system requirements.
- Support new team members through workflow explanation and onboarding assistance.
- Maintain accurate documentation and data entry for compliance and training consistency.
- Communicate with clarity and professionalism in high-pressure environments.
Lead Endodontic Assistant
Aspen Dental
Louisville, KY
04.2017 - 05.2020
- Streamlined appointment scheduling to enhance patient access and coordinated urgent cases for timely care.
- Collaborated with staff to refine workflows, resulting in improved patient experience.
- Ensured accurate recordkeeping and updated patient charts.
- Managed inventory and ordered supplies to ensure clinic operations ran smoothly.
- Entered patient data with accuracy while adhering to privacy laws.
Order Entry Coordinator
AccuCode
Louisville, KY
02.2014 - 04.2017
- Improved order accuracy through thorough review and confirmation of details.
- Optimized order entry processes by implementing new software tools.
- Improved data accuracy by updating product information and client records.
- Built strong client relationships through clear communication and proactive problem-solving.
- Ensured professionalism in all client and team interactions to foster positive relationships.
Education
Bachelor of Science - Psychology
Eastern Kentucky University
Richmond, KY12-2026
EDDA Certificate - Dental Assisting
MedQuest College
Louisville, KY04-2018
Skills
- Patient Advocacy
- Trauma-Informed Communication
- Care Coordination & Resource Navigation
- Documentation, Compliance & Accuracy
- Training, Onboarding & Adult Learning
- Conflict Resolution & Problem Solving
- Virtual Communication & Professionalism
- Microsoft Teams
- Remote instruction tools
Core Skill Areas
Break down complex information with clarity and empathy., Support individuals experiencing stress, confusion, or barriers., Build trust through calm, patient, step-by-step guidance., Train new staff by demonstrating workflows and coaching through systems., Adapt instruction to different learning styles., Deliver one-on-one guidance on forms, applications, and system navigation., Navigate barriers using structured, supportive communication., De-escalate frustration by offering clear next steps., Collaborate across departments to resolve issues quickly., Schedule appointments, coordinate referrals, and connect individuals with needed resources., Serve as liaison between patients, providers, and insurance companies., Help individuals understand processes so they feel confident moving forward., Maintain accurate records, data entry, and documentation for compliance., Support training consistency through organized, reliable documentation., Adhere to privacy laws and organizational standards., Communicate clearly in fast-paced, high-pressure environments., Use Microsoft Teams and remote instruction tools effectively., Build strong relationships through proactive, professional communication.
Certification
- Expanded Duties Dental Assistant, Medquest College, 2017
Timeline
Lead Patient Advocate
Elevate Patient Financial Solutions
05.2020 - Current
Lead Endodontic Assistant
Aspen Dental
04.2017 - 05.2020
Order Entry Coordinator
AccuCode
02.2014 - 04.2017
Bachelor of Science - Psychology
Eastern Kentucky University
EDDA Certificate - Dental Assisting
MedQuest College