Jasmine Nichols
Walmart
Albuquerque,NM
7
years of professional experience
Office Administrator streamlining client correspondence, email triage, and data communications across office operations. Prepares and proofreads 31–60 client and internal emails per day to support clear communication with customers, staff, and leadership. Keeps daily work moving by organizing 25–50 records at a time, coordinating supplies, and escalating priority issues quickly.
Work History
Team Lead
3 Years- Led team to achieve operational efficiency and maintain high standards of customer service.
- Mentored staff on best practices in inventory management and loss prevention strategies.
- Streamlined workflows by implementing new scheduling processes, enhancing productivity across departments.
- Coordinated training programs for new employees, fostering a culture of safety and teamwork.
- Oversaw compliance with corporate policies and procedures, ensuring alignment with regulatory requirements.
- Developed performance metrics to evaluate team effectiveness, driving continuous improvement initiatives.
- Facilitated communication between departments to enhance collaboration and resolve operational challenges efficiently.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
Person in Charge
1 Year- Supervised daily operations and ensured compliance with safety standards.
- Trained new staff on operational procedures and customer service protocols.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Streamlined checkout processes, enhancing customer experience and reducing wait times.
- Maintained compliance with company policies, objectives, and communication goals.
- Reduced turnover rates by cultivating a positive work environment that encouraged teamwork and open communication.
- Set overall vision and provided team leadership.
- Streamlined daily operations by developing and implementing new policies, procedures, and systems to increase efficiency.
- Implemented safety protocols to reduce workplace accidents and maintain compliance with industry regulations.
- Collaborated with cross-functional departments to achieve company-wide goals and improve overall business performance.
Office Administrator
11 Months- Automated office operations by managing client correspondence and data communications.
- Filtered emails based on importance and escalated issues to leadership.
- Prepared and proofread internal and external communications for syntax and grammar.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Crew Member
1 Year 9 Months- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Took orders from patrons and input selections into store computer system.
Education
GED
Skills
Customer service
Verbal and written communication
Work planning and prioritization
Problem resolution
Computer skills
Office correspondence management
Calendar coordination
Document proofreading
Client communication
Email triage
Microsoft Excel
Microsoft Outlook
Microsoft Word
SharePoint
Meeting coordination
Records retention
Education and Training
other
Timeline
Team Lead
Walmart
08.2023 - 08.2026Read More
Person in Charge
Safeway
08.2022 - 08.2023Read More
Office Administrator
Insight Pest Solutions
08.2021 - 07.2022Read More
Crew Member
Wendy's
10.2019 - 07.2021Read More
Puyallup High School
GED
Read More