Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Jasmine Nichols

Ferndale,MI

Summary

Dynamic Sales Performance Coach committed to elevating team performance through structured coaching and actionable feedback. Proven track record of enhancing client experience and sales outcomes by analyzing call quality and collaborating closely with leadership to implement strategic development initiatives.

Overview

13
13
years of professional experience

Work History

Sales Performance Coach

United Wholesale Mortgage (UWM)
04.2025 - Current
  • Delivered structured coaching sessions on call quality, objection handling, and relationship building to elevate team performance.
  • Coached account executives to enhance sales effectiveness and client experience.
  • Partner with leadership to identify performance trends and create targeted development plans.
  • Strengthen team culture through consistent feedback, accountability, and skill-building.

Client Experience Sales Coach

UWM
05.2024 - 04.2025
  • Coached sales teams to enhance client experience and achieve high call standards.
  • Analyzed call trends to uncover gaps and recommend actionable improvements.
  • Collaborated with leadership to ensure consistent communication and service expectations.

Sales Call Scoring Specialist

UWM
02.2022 - 05.2024
  • Evaluated sales calls to ensure quality, compliance, and effectiveness, contributing to overall team performance.
  • Delivered actionable feedback that improved communication skills, accuracy, and client satisfaction.
  • Partnered with coaches and leaders to refine call-quality programs, enhancing training and development initiatives.

Account Executive Support Specialist

UWM
01.2021 - 02.2022
  • Supported Account Executives with pipeline management, client communication, and loan process navigation.
  • Strengthened relationships with brokers through responsive, accurate support.
  • Developed strong client relationships through regular communication and personalized service.
  • Coordinated sales presentations and product demonstrations for potential clients.
  • Managed account pipelines using CRM software to track progress and follow-ups.

Account Executive Support Specialist

Sysco
09.2015 - 05.2020
  • Assisted sales teams with account management, order accuracy, and customer service.
  • Maintained strong client relationships and supported sales operations.
  • Managed client relationships to ensure satisfaction and retention.
  • Developed tailored marketing strategies for diverse client needs.
  • Coordinated with internal teams to streamline project execution.

Cashier / Customer Service Associate

Staples
03.2014 - 10.2015
  • Provided customers with speedy and attentive service. Conducted vault reconciliations and performed other cash functions. Assisted customers with layaway and service desk inquiries. Handled sales transactions, cash and credit. Supervised cashier operations, maintained daily break schedule and cashier availability.

Screener

Health Markets Insurance Agency
09.2014 - 02.2015
  • Routed calls to appropriate departments with the intent of resolving client issues. Provided customer service to customers ensuring problems were resolved.

Education

Some College (No Degree) - Arts And Communication

Oakland Community College
Bloomfield Hills, MI

Skills

  • Sales Coaching (Advanced)
  • Performance Coaching (Advanced)
  • Communication & Leadership (Advanced)
  • Training & Facilitation (Advanced)
  • Trend Analysis (Intermediate)
  • AI-Driven Feedback Systems (Intermediate)
  • Problem solving
  • Team collaboration
  • Emotional Intelligence
  • Sales Strategy

Personal Information

Title: Sales Performance Coach

Timeline

Sales Performance Coach

United Wholesale Mortgage (UWM)
04.2025 - Current

Client Experience Sales Coach

UWM
05.2024 - 04.2025

Sales Call Scoring Specialist

UWM
02.2022 - 05.2024

Account Executive Support Specialist

UWM
01.2021 - 02.2022

Account Executive Support Specialist

Sysco
09.2015 - 05.2020

Screener

Health Markets Insurance Agency
09.2014 - 02.2015

Cashier / Customer Service Associate

Staples
03.2014 - 10.2015

Some College (No Degree) - Arts And Communication

Oakland Community College
Jasmine Nichols