Jasmine Nolen
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Underwriting Services Specialist
NTA Life, A Horace mann Co
Addison, TX
11.2022 - Current
- Responsible for evaluating the risk of individual insurance policies
- Review applications for coverage to make certain that the information provided is complete and accurate
- Record all necessary information and may ask for additional requirements for further investigation.
- Collected and reviewed third-party reports to support decisions.
Senior Customer Service Representative
NTA Life, A Horace mann Co
Addison, tx
11.2017 - 11.2022
- Responsible for answering incoming customer calls and providing exceptional customer service in an effort to build customer satisfaction and loyalty
- Maintain minimum quality standards in both account maintenance accuracy and call monitoring expectations
- Work closely with other departments to assist customers and resolve issues
- Handle incoming/outgoing mail, email, faxes and/or any other type of correspondence from customers
- Work on special projects and other duties as assigned
- Provide technical support to insurance agents including commissions and chargebacks.
- Educated customers about products, pricing and policies to address and resolve issues.
Cashier
Walmart
08.2012 - 11.2017
- Provided a positive customer experience with fair, friendly, and courteous service
- Registered sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Provided excellent customer service on daily basis to create a great shopping experience for customer
- Maintained a safe and clean working environment by complying with procedures, rules, and regulations
- Verified credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
UNIVERSITY OF NORTH TEXAS
Denton, TX06.2017
Associate of Science - Criminal Justice
TYLER JUNIOR COLLEGE
Tyler, TX06.2015
Skills
- Excellent communication skills including active listening and clear writing
- Strong project management skills with experience managing multiple projects simultaneously
- Reliable and dependable work ethic
- Strong analytical skills and attention to detail
- Proficient computer skills with the ability to learn new software
- Proficient in
- MS Office Applications
- Familiar with Python and SQL
- Excellent Communication
- Customer Service
- Documentation and Reporting
- Attention to Detail
- Clear Communication
Timeline
Underwriting Services Specialist
NTA Life, A Horace mann Co
11.2022 - Current
Senior Customer Service Representative
NTA Life, A Horace mann Co
11.2017 - 11.2022
Cashier
Walmart
08.2012 - 11.2017
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
UNIVERSITY OF NORTH TEXAS
Associate of Science - Criminal Justice
TYLER JUNIOR COLLEGE