Jasmine Northern
Summary
Results-driven banking professional with leadership experience in high-volume financial environments. Recognized as a 2026 Market All Star at PNC Bank and trusted as Backup Teller Lead at the top branch in the region and market. Experienced in vault management, ATM balancing, cash shipment processing, TCR operations, and high-volume transaction handling while maintaining strict compliance with banking regulations and audit standards. Proven ability to build strong client relationships, identify sales opportunities, mitigate risk, and support branch operations with accuracy and professionalism. Known for delivering exceptional customer service, maintaining operational excellence, and thriving in fast-paced team environments.
Overview
11
11
years of professional experience
Work History
Teller | Backup Teller Lead
PNC Bank
La Plata, MD
2024.10 - Current
- Led daily branch operations and teller workflow management as Backup Teller Lead at top-ranked branch in region, contributing to overall market success.
- Recognized as a 2026 Market All Star for exceptional customer service, operational performance, and leadership support.
- Process high-volume financial transactions, including deposits, withdrawals, transfers, payments, and account servicing, while maintaining strict regulatory compliance.
- Build strong client relationships by resolving account concerns, providing banking support, and educating customers on products, services, and digital banking tools.
- Serve as sole owner and operator of the branch TCR (Teller Cash Recycler), ensuring balancing accuracy, compliance, and operational efficiency.
- Managed vault operations, cash organization, and balancing procedures to ensure compliance and operational integrity.
- Acted as backup ATM custodian and backup shipment custodian, assisting with ATM balancing, replenishment preparation, cash shipment processing, verification, and documentation.
- Trained and onboarded new tellers by providing operational guidance, policy support, and coaching on customer service best practices.
- Collaborate with branch leadership and team members to improve workflow efficiency and enhance the customer experience.
- Support branch sales goals by identifying referral opportunities and recommending appropriate banking products and solutions.
MOBILE ASSOCIATE | LEAD CASHIER
Best Buy
Springfield, VA
2020.01 - 2023.08
- Consistently met or exceeded sales goals through relationship-building, communication, and proactive customer engagement.
- Delivered customer-focused support by assisting with mobile activations, account updates, technical troubleshooting, and wireless service onboarding.
- Educated customers on products, services, and technology solutions, enhancing customer satisfaction and supporting informed purchasing decisions.
- Managed register balancing, end-of-day reconciliation, and manager-level POS overrides with accuracy and accountability.
- Collaborated with team members to streamline operations and foster a positive customer experience.
- Trained new team members in cash register operation, stock procedures, and customer service practices, ensuring operational consistency.
LEAD SALES ASSOCIATE
Virginia ABC
Alexandria, VA
2019.04 - 2019.12
- Drove sales growth through effective product recommendations, upselling strategies, and strong customer relationships.
- Ensured compliance with alcohol sales regulations and ID verification procedures.
- Balanced registers, reconciled cash, and executed daily closing procedures in regulated retail environment.
CASHIER | SALES ASSOCIATE
Old Navy
Springfield, VA
2015.05 - 2017.06
- Provided exceptional customer service, enhancing customer satisfaction in high-volume retail operations.
- Trained new cashiers on register operations and customer interaction standards, ensuring smooth onboarding and consistent service quality.
Education
Bachelor of Arts - English
University of Maryland Global Campus
2027-02
Skills
- Client Relationship Management
- Customer Onboarding Support
- Banking Compliance & BSA/AML Procedures
- Risk Mitigation & Fraud Prevention
- Data Entry & Documentation Management
- Cross-Functional Collaboration
- Communication & Problem Resolution
- Operational Support
- Microsoft Office Suite
Timeline
Teller | Backup Teller Lead
PNC Bank
2024.10 - Current
MOBILE ASSOCIATE | LEAD CASHIER
Best Buy
2020.01 - 2023.08
LEAD SALES ASSOCIATE
Virginia ABC
2019.04 - 2019.12
CASHIER | SALES ASSOCIATE
Old Navy
2015.05 - 2017.06
Bachelor of Arts - English
University of Maryland Global Campus