Taylor O'Brien
Butte,MT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build brand loyalty. Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
19
19
years of professional experience
Work History
Teller II / New Accounts Backup
Glacier Bank
07.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Content Writer
Self-Employed
07.2021 - 07.2023
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Developed copy while maintaining brand voice and adhering to legal requirements.
- Formatted articles, blogs and webpages with HTML, photos and infographics.
- Strategized content based on Google Analytics data, geographical targeting and keyword planning.
- Managed competing deadlines with efficiency.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Coordinated with subject matter experts for interviews and topic generation.
Assistant Donor Care Supervisor
United Blood Services
03.2010 - 09.2021
- Performed phlebotomies on donors and ensured their safety and wellbeing during the procedure.
- Ensured safety and stability of blood components.
- Performed interviews for donor eligibility with potential donors.
- Set up and broke down each mobile collection site for blood drives.
- Maintained ability to lift 50 pounds and stand for an entire shift.
- Trained new employees in computer systems, phlebotomy techniques, and mobile blood drive set ups.
- Was in charge of mobile blood drives consisting of 3-15 employees.
- Reported issues with donor flow, complaints, and room conditions.
- Set up and maintained donor interview and drawing areas, cleaned areas and equipment and restocked supplies.
- Communicated with patients, ensuring that medical information was kept private.
Assisstant Store Manager
Gamestop
03.2005 - 03.2010
- Managed second highest grossing store in the company.
- Used POS system to perform sales and assist customers.
- Repaired game discs and systems.
- Performed inventory counts on a weekly basis and updated marketing material in store and storefront on a weekly basis.
- Created schedules for 15 employees and I was in charge of all disciplinary action for staff.
- Received and processed shipments of new items on a daily basis.
- Restocked and cleaned store nightly, and always ensured the store's appearance was impeccable.
- Trained new employees in POS system, cash management, customer service, and shipping and receiving.
Education
High School Diploma - General
Silverado High School
Las Vegas, NV2007
Labratory Assisstant - Phlebotomy
State of Nevada
Las Vegas, NV2010
Skills
- Relationship building and management
- Trained in HIPPA compliance
- CLIA & OSHA compliance
- POS systems expert
- Customer-focused
- Trainer
- Sharp critical thinker
- Exceptional communication skills
- Quick learner
- Strong client relations
- Proficient in cash management & handling
- Account Management
- Fraud Detection
- Regulatory Compliance
- Asset Protection
- Customer Relationship Building
Timeline
Teller II / New Accounts Backup
Glacier Bank
07.2023 - Current
Content Writer
Self-Employed
07.2021 - 07.2023
Assistant Donor Care Supervisor
United Blood Services
03.2010 - 09.2021
Assisstant Store Manager
Gamestop
03.2005 - 03.2010
High School Diploma - General
Silverado High School
Labratory Assisstant - Phlebotomy
State of Nevada
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