Jasmine Ontiveros
Casa Grande,AZ
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Casa Grande, AZ
09.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Front Desk Monitor
AAM
Casa Grande, AZ
06.2022 - 10.2023
- Answered incoming calls, responded to inquiries, transferred calls to appropriate personnel or departments.
- Maintained confidentiality of sensitive information at all times.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Phlebotomy Extern
Banner Medical Center
Casa Grande, AZ
06.2023 - 08.2023
- Collected blood specimens from patients according to established procedures and standards.
- Transported collected specimens to designated laboratories for testing.
- Prepared labels for specimen containers with patient information such as name, date of birth and medical record number.
- Verified patient identity prior to drawing blood specimens.
- Demonstrated excellent customer service skills when interacting with patients or their families.
Assistant Manager
IHOP
Casa Grande, AZ
09.2015 - 11.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established time frames.
- Controlled costs to keep business operating within budget and increase profits.
Education
Certification - Phlebotomy
Central Arizona College
Coolidge, AZ08-2023
Skills
- Customer Service
- Oral and Written Communications
- Problem-Solving Skills
- Safety and Security Procedures
Certification
- Phlebotomy Technician (PT)
Timeline
Server
Texas Roadhouse
09.2023 - Current
Phlebotomy Extern
Banner Medical Center
06.2023 - 08.2023
Front Desk Monitor
AAM
06.2022 - 10.2023
Assistant Manager
IHOP
09.2015 - 11.2021
Certification - Phlebotomy
Central Arizona College