Jasmine Orillo
Waianae,HI
Summary
Dedicated Security Officer with over 5 years of experience in security operations and customer service, demonstrating a strong commitment to maintaining safety and enhancing client satisfaction. Proven expertise in conducting thorough investigations and crafting detailed reports that support effective decision-making. Extensive knowledge of customer service best practices, coupled with exceptional multitasking and organizational skills, thrives in team-oriented and fast-paced environments. A proactive approach to problem-solving ensures a secure and welcoming atmosphere for all stakeholders.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Nurturing Preschool Teacher's Aide possessing first-rate communication, organizational, and time management abilities. In-depth knowledge of early childhood education and development and age-appropriate instructional practices. Warm and caring individual with 6 months of experience supervising 15+ children simultaneously and employing activities to support learning objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Member
Mcdonalds
Waipahu, HI
09.2025 - 12.2025
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Monitored inventory levels and assisted with stock replenishment to ensure product availability.
- Assisted management in maintaining operational standards through regular quality checks and feedback sessions.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Boosted repeat customer rates by providing friendly and engaging service.
Security Officer
Allied Universal Security Services
Honolulu, HI
01.2025 - 07.2025
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Officer
Staffing Solutions of Hawaii
Honolulu, HI
11.2024 - 12.2024
- Trained new security personnel on protocols and emergency response procedures.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Preschool Teacher's Aide
T.R.A.C.E. Academy Preschool
Waipahu, HI
01.2024 - 10.2024
- Assisted lead teacher in implementing daily lesson plans, ensuring educational objectives met.
- Supported classroom management by maintaining a positive and engaging learning environment.
- Facilitated individual and group activities that fostered social and emotional development in children.
- Prepared and organized classroom materials to enhance instructional effectiveness and student engagement.
- Monitored student progress, providing feedback to teachers on developmental milestones and challenges.
- Facilitated smooth transitions between activities by clearly communicating expectations and maintaining routines.
- Promoted a positive and inclusive learning environment by fostering respectful and cooperative relationships among students.
- Ensured a safe learning environment by adhering to established health and safety guidelines within the preschool setting.
- Provided one-on-one support for students struggling academically or behaviorally, working closely with parents to establish effective intervention plans.
- Aided in the organization of engaging field trips and hands-on experiences to supplement classroom instruction.
- Collaborated with lead teacher in conducting ongoing evaluations of curriculum effectiveness based on student outcomes.
- Established open lines of communication with parents through regular updates on their child''s progress via conferences, phone calls, or written reports.
- Supervised children during in-classroom activities and on playground.
- Encouraged children to interact with each other and participate in group activities.
Crew Member
Mcdonalds
Orting, WA
03.2023 - 07.2023
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment and maintained cleanliness to uphold health and safety standards.
- Collaborated with team members to efficiently prepare food orders during peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Security Officer
Allied Universal Security Services
Worcester, MA
02.2022 - 02.2023
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted thorough inspections of facilities to identify potential hazards or breaches.
- Responded effectively to incidents, coordinating with law enforcement when necessary.
- Managed access control procedures, ensuring authorized entry to secure areas.
- Implemented surveillance measures, enhancing overall security presence and deterrence.
- Developed and maintained detailed incident reports for management review and analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored real-time security systems to identify and escalate incidents promptly.
- Coordinated response protocols with law enforcement and emergency services during critical events.
- Analyzed data from surveillance footage to improve security measures and operational efficiency.
- Collaborated with cross-functional teams to enhance communication during high-stress situations.
- Maintained strict confidentiality and discretion when handling sensitive information, ensuring the privacy of client data.
- Ensured compliance with relevant regulations and standards by conducting regular review of GSOC policies and procedures.
- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Provided exceptional customer service, resolving inquiries and issues promptly for enhanced client satisfaction.
- Maintained accurate records of visitor logs and communications to support administrative functions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Security Officer
Securitas
Honolulu, Hawaii
01.2020 - 02.2022
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with team members to refine security processes and improve efficiency.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Park Attendant
City And County Of Hawaii
Wahiawa, HI
05.2016 - 06.2021
- Implemented camp activities fostering physical, social and emotional growth.
- Led groups of children safely through variety of camp activities.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
- Organized and guided group activities by leading, coaching and participating with campers.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Education
High School Diploma -
Leilehua High School
Wahiawa, HI05-2015
Skills
- Strong ability to manage multiple tasks
- Proficient in verbal and written communication
- Support-driven
- Community engagement
- Adaptability to change
- Incident response management
- Time management
- Multitasking and organization
- Customer service
- Teamwork and collaboration
- Identity and Access management
- Network security protocols
- Vulnerability assessment
- Data privacy regulations
- Compliance standards
- Physical security measures
- Disaster recovery planning
- Risk assessment strategies
- Health and safety
- Positive reinforcement
- Age-appropriate activities
- Child development
- First aid and CPR
- Strong work ethic and dependable
- Organization skills
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Data inputting
Certification
State Of Hawaii Guard Card
First Aid/CPR
Timeline
Crew Member
Mcdonalds
09.2025 - 12.2025
Security Officer
Allied Universal Security Services
01.2025 - 07.2025
Security Officer
Staffing Solutions of Hawaii
11.2024 - 12.2024
Preschool Teacher's Aide
T.R.A.C.E. Academy Preschool
01.2024 - 10.2024
Crew Member
Mcdonalds
03.2023 - 07.2023
Security Officer
Allied Universal Security Services
02.2022 - 02.2023
Security Officer
Securitas
01.2020 - 02.2022
Park Attendant
City And County Of Hawaii
05.2016 - 06.2021
High School Diploma -
Leilehua High School