Jasmine Orr

Research of businesses to determine if Workers' Compensation Insurance is required. Obtaining data from data source, preparing, and cleaning data for use in Bureau. Following the established procedures to ensure data integrity and security for data. Educate businesses on the Workers' Compensation Act and assist them in obtaining compliance. Thoroughly and accurately document case notes and activities Including the results of field visits and face-to-face interactions. Prepare accurate reports for court hearings and provide testimony as necessary. Conduct outreach regarding compliance regulations and collaborate with other agency programs during outreach activities.

Supervise fifteen cashiers and resolve all customer issues with high customer satisfaction. Other responsibilities include answer questions about current promotions, Efficiency in processing payments to keep customers flowing through ticket lines, Assist new cashiers with questions, difficult customer questions, and other restrictions etc. Volunteer for extra shift hours when needed/necessary, Mentor and train new employees, kept cashier drawers accurate for every shift, Assist with administrative functions such as scheduling and training, Made suggestions, for changes that would benefit the business and keep customers interested in promotional events.

Analyze, evaluate, and investigate eligibility according to the Bingo & Raffle Act, Gaming Control Act, and Board Rules. Responsible for timely processing of high volume of applications, analyzing and making sound recommendations on various bingo and gaming applications. Determine eligibility of each application based on whether or not they have met the criteria in accordance with the laws and regulation as authorized by the Bingo & Raffle Act, Gaming Control Act and Board Rules. Ensures program observes policies, procedures, rules, and regulations. Develop and implement queries of Agency database to effectively generate quantitative analysis, trend analysis, and reports for use by Board members.

Analyze childcare assistance cases in adherence with federal requirements regarding the tracking and reporting of case errors and improper authorizations for payment, well implementing Childcare assistance policies and procedures to review cases. Ensure that inter-rater reliability is established. Ensure that case reviews are timely and accurate. Develop spreadsheets and forms to track results of case reviews. Compile data gathered from case reviews. Assist with creation of federally required report on case review results. Make training recommendations in response to common case errors to improve service delivery and minimize improper payments. Modify case review forms. Provide the Data Unit, Child Care Services Bureau Chief, Regional Operation Managers, and Child Care Assistance Supervisors with data on case errors by region. Provide an updated spreadsheet indicating errors and improper authorizations for payment monthly. Serve as liaison to Child Care Services Bureau managers and supervisors regarding childcare assistance policy as it relates to case reviews. Make recommendations for policy and procedure revisions based on statewide case reviews and knowledge of childcare assistance policy. Track data unit initiatives - including timelines, progress, and outcomes - related to EPICS database system development and batch system development. Review system requirement documents and test new EPICS releases. Collaborate with data unit manager and data unit employees in providing input on system updates.

Create and build communication with Child Care Registered/Licensing staff, Child Care Bureau staff, Registered Oversight Unit, and our providers we serve. Ensure consistency and quality assurance throughout databases such as EPICS, FACTS and SHARE as well as all documents. Organize and prioritize investigative projects, research, and make recommendations on data source and data collection to be used by agency. Provide support to Child Care providers and Child Care Staff to include analyze business processes, policies, and procedures in processing W9, entry of financial information into a data system (EPICS) and serving as point of contact for Early Childhood Education and Care Department (ECECD) to Department of Finance and Administration (DFA) and answering any questions around provider financials. Authorizes recoupment correspondence, adjustment, and processes deposits. Responsible for affidavits, returned warrants/ACHs. Service as point of contact for ECECD provider. Assist with Database System Testing & review system requirement documents and test new EPICS releases. Prioritize work tasks appropriately, such as but not limited to the priority of the task, deadlines, who is requesting the task (i.e. Director, Bureau Chief, etc.), time it takes for task to be completed, and other factors that may play into getting the assignment done.

Analyze eligibility for childcare assistance families seeking childcare subsidy. Maintain a case load averaging up to 500 clients. Interview customers to gather information and enter into the EPICS System. Make monetary determinations on subsidy based on information provided by applicants and providers while applying the correct ECECD Policy and regulations. Mentoring new employees. Analyze family finance to determine if family qualifies under our federal income guidelines, applying the relevant state and federal laws and policies pertaining to our program. Responsible for guiding a group of employees as they complete projects. Develop and implementing a timeline for their team will use to reach their goals. Delegate tasks to other members including themselves. Troubleshoot/Address concerns from clients. Determine co-payment to provider and hours needed for care. Create childcare contracts and concise case summaries. Process payments to provider, update changes to case as requested by clients and providers within a 5-day deadline. Ensure that employees can utilize areas of expertise and direct and review employees. Utilization of various databases to track client information form Human Service Department, Child Support, Protective Services and Juvenile Justice are required to investigate household composition. Assist training new employees. Assist with Database System testing & review system requirement documents and test new EPICS releases. Analyze business processes, policies, and procedures. Volunteering to cover reception and assist when other caseworkers are on leave with their caseload. I am also familiar with other ECECD programs throughout our department, such as registered homes and licensed homes. I have shadowed the specialists and enjoy also being out in the field inspecting homes for our registered and licensed homes to come into compliance.

Audit and examine form ES-802 applications as well as other corresponding forms from employers. Set up new accounts based on the ES-802 form, suspend non-active accounts, transfer history experience from one business to another when sold/purchased, update address/phone information, set up dummy accounts, sending out the necessary forms to employers when corrected information is required, assist with peak period processing quarterly reports and provide employers regarding unemployment taxes and/or personal information. Examine, analyze and interpret records for the purpose of giving advice or preparing statements. Record costs or other financial and budgetary data. Routine accounting and auditing functions. Follow state and federal laws, rules, regulations, agency policies and procedures. Consult on highly complex areas of accounting and auditing processes and procedures. Participate in internal/external financial or operational audits. Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. Knowledge of resource allocation, human resources modeling, leadership technique, and coordination of people and resources. Talking to others to convey information effectively.

Process and establish unemployment insurance claims, determine proper filing when wages are reportable by in other states, applying the relevant state and federal laws and policies pertaining with employees & employers, make determinations regarding a claimants eligibility for unemployment, Inform claimants of their requirements & responsibilities while they are receiving benefits, provide public with unemployment information, co-worker training & cross training.