Jasmine Ortiz

Managed incoming phone calls, directing to appropriate branches and departments to ensure effective communication. Processed daily incoming and outgoing mail and packages while supporting purchasing and travel departments and assisting with accounts payable (AP) tasks. Posted invoices, reviewed vendor statements, and coordinated travel arrangements for employees and clients. Maintained organized records, supported daily office operations, and helped ensure administrative tasks were completed accurately and efficiently

• Temp. Position
• Greeted and assisted visitors at Warren Cat Headquarters front desk
• Answered multi-line phones and routed calls to proper departments
• Administrate support across two departments

Customer Service Representative/ Charter Associate with experience in charter operations and private FBO services. Assisted charter clients by preparing flight quotes, coordinating bookings, organizing itineraries, and managing billing and documentation. In a private FBO setting, assisted pilots, flight crews, and passengers with daily needs, including flight support, invoicing, and customer service. Additional responsibilities included answering multi-line phone systems, routing calls, greeting visitors, maintaining records, performing accurate data entry, coordinating office supplies, and supporting daily operations.

• Greeted pilots, clients, and visitors at aviation front desk.
• Completed billing for dozens of daily invoices with accuracy

• Assisted customers with inquiries about memberships, equipment, and products to enhance their experience. Achieved sales deadlines and personal goals set for the company to contribute to overall revenue. Ensured salon cleanliness while serving customers efficiently in a fast-paced environment.
• Greeted guests and presented Palm Beach Tan salon memberships and packages.
• Opened and closed store; ensured daily readiness and restocking
• Processed sales transactions through point-of-sale system and handled cash accurately.

• Assisted manager with office operations including answering phones, filing, and expense management while ensuring a clean, organized workspace. Managed inventory and stock orders to maintain adequate supplies in office and workspace. Processed accounts payable and receivable to support financial operations. Maintained day-to-day data entry and invoice processing.
• Supported Midland office operations for Diablo field teams and supervisors.
• Managed phone calls, emails, and visitor reception for Diablo staff.
• Scheduled meetings, appointments, and calendar updates for busy office staff.