Jasmine Owens
Kansas City,MO
Summary
Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.
Overview
17
17
years of professional experience
Work History
PSR Trainer
University of Kansas Health Systems
07.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
PSR
University Of Kansas Health System
07.2019 - 08.2022
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Epic to schedule appointments.
- Co-Chair PSR Practice Council
Cashier
Harrah's Casino Night Club
01.2019 - 06.2021
- Accept cash payments for entry
- Greeted customers entering venue and responded promptly to customer needs.
- Handle all TicketMaster transactions
- Assist with set up of events.
- Built relationships with customers to encourage repeat business.
Dental Team lead and PSR
Health Partnership Clinic
11.2013 - 07.2019
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Manage dental staff time off and clinic schedule.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Took dental images following strict patient protection rules, applying lead aprons.
- Explained treatment procedures and instructed patients on home care guidelines.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Greeted customers and listened closely to problems described to determine solutions.
- Efficiently work with doctors, assistants and other clinic staff to ensure an efficient patient flow according to the schedule
CSR
T-Mobile Customer Service
05.2006 - 06.2012
- Examine customer questions, complaints, and billing inquiries by resolving issues within one call; Communicate with customers using web-based tools with grammatical and response proficiency
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Education
Lincoln University
Jefferson City, MONo Degree - Dental Assisting
Concorde Career College
Kansas City, MO.07.2013
High School Diploma -
Ruskin High School
Kansas City, MO06.2003
Skills
- Instructional Strategies
- Classroom Expertise
- Simulation Coordination
- Epic Superuser
- Lesson Planning
- Mentorship
- New Employee Training
Timeline
PSR Trainer
University of Kansas Health Systems
07.2022 - Current
PSR
University Of Kansas Health System
07.2019 - 08.2022
Cashier
Harrah's Casino Night Club
01.2019 - 06.2021
Dental Team lead and PSR
Health Partnership Clinic
11.2013 - 07.2019
CSR
T-Mobile Customer Service
05.2006 - 06.2012
No Degree - Education
Lincoln University
No Degree - Dental Assisting
Concorde Career College
High School Diploma -
Ruskin High School
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